Dear Candidate!!!, Autosense – Guindy, Chennai Hiring!!!🎊🎊 🕘 Interview: 9AM to 4PM. 💰 Salary: Hindi Language: Rs. 15,000 to Rs. 21,000 Tamil Language(Min 6 month Experience): Upto Rs.20,000. *Malayalam - 18,000 to 20,000 * Salary Based on Experiences and Language Communication. BPO Experience is Preferable. 👔 No. of Openings: 150 Candidates. 🤝 Please refer your Friends. 🤝 ☎ Contact - HR: Sathya -9360287726 🏢 Interview & Work Location: Autosense Private Limited, RR. Towers 2, 1st Floor, Thiru VI. Ka. Industrial Estate, Guindy, Chennai
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'HINDI BPO VOICE TELECALLINGS ' HINDI -TELUGU-20 KANNADA-HINDI-20 MALAYALAM -HINDI-20 HINDI-ENGLISH-20 SATHYA. HR Mb-9360287726 Chennai Guindy-32
EDUCATION COUNSELLOR FOR SRM UNIVERSITY 9.30 TO 6.30 SHIFT TIMINGS SUNDAY WEEKOFF
📢📢 Dear Candidate!!!, Autosense – Guindy, Chennai Hiring!!!🎊🎊 👔 Customer Relationship Executive ♦️ Language: Hindi And English Mandatory with Good Communication skills Also the sales executive opening we need 6month sales or customer support experience Language -Tamil & English 🕘 Interview Time: Tomorrow 9.30Am 👔 No. of Openings: 30, 🤝 Please refer your Friends. 🤝 💵 Additional Benefits: Performance Incentives, PF, Medical Insurance, Overtime Allowance Etc. 🤵 Age: Limit- 18 to 35 Years ☎️ *Contact:*9360287726 /7871687955 Meet : Sathya HR 🏢 Interview & Work Location: Autosense Private Limited, RR. Towers 2, 1st Floor, Thiru VI. Ka. Industrial Estate, Guindy, Chennai.💐 Thanks and Regards Sathya HR
📢📢 Dear Candidate!!!, Autosense – Guindy, Chennai Hiring!!!🎊🎊 👔 Customer Relationship Executive ♦️ Language: Hindi And English Mandatory with Good Communication skills Also the sales executive opening we need 6month sales or customer support experience Language -Tamil & English 🕘 Interview Time: Tomorrow 9.30Am 👔 No. of Openings: 30, 🤝 Please refer your Friends. 🤝 💵 Additional Benefits: Performance Incentives, PF, Medical Insurance, Overtime Allowance Etc. 🤵 Age: Limit- 18 to 35 Years ☎️ **Contact:*9360287726 /7871687955* Meet : *Sathya HR* 🏢 Interview & Work Location: Autosense Private Limited, RR. Towers 2, 1st Floor, Thiru VI. Ka. Industrial Estate, Guindy, Chennai.💐 Thanks and Regards *Sathya HR*
Role & responsibilities Key Responsibilities 1. Inbound Operations Management Oversee daily operations of inbound call queues (customer service, support, etc.). Ensure adherence to SLAs such as Average Speed of Answer (ASA), First Call Resolution (FCR), and abandonment rates. Optimize call routing and IVR efficiency. 2. Team Leadership Supervise team leaders, quality analysts, and customer service representatives (CSRs). Coach and mentor staff to improve performance and customer interaction quality. Handle staffing needs, including hiring, training, and scheduling. 3. Customer Experience Management Monitor call interactions to ensure quality and compliance with scripts, procedures, and tone. Handle escalated calls and complaints. Implement strategies to improve CSAT, NPS, and reduce customer effort. 4. Workforce & Capacity Planning Forecast call volumes and plan adequate staffing to meet demand. Coordinate with WFM (Workforce Management) teams for roster creation and adherence. Manage real-time call center performance through dashboards and live metrics. 5. Performance Monitoring & Reporting Track and analyze KPIs such as: Average Handling Time (AHT) First Call Resolution (FCR) Service Level (SL%) Customer Satisfaction Score (CSAT) Generate daily/weekly/monthly reports for internal reviews and client presentations. 6. Quality Assurance & Compliance Ensure compliance with company policies and industry regulations (e.g., GDPR, HIPAA if applicable). Work closely with QA teams to define quality benchmarks and audit criteria. Drive corrective actions based on audit results and customer feedback. 7. Process Improvement Identify bottlenecks and inefficiencies in call handling. Collaborate with cross-functional teams (IT, product, HR) to streamline processes. Implement automation or knowledge management tools to enhance efficiency.
Key Responsibilities: Operational ManagementOversee the daily functioning of customer care teams across channels (voice, Chat, etc.) Implement and improve standard operating procedures (SOPs) for customer service Monitor KPIs such as response time, resolution time, CSAT, NPS, FCR, etc. Manage staffing, scheduling, and capacity planning to ensure adequate coverage Ensure compliance with SLAs and company policies Team LeadershipLead, coach, and mentor customer care supervisors and agents Conduct regular performance reviews and develop training plans Foster a culture of accountability, ownership, and continuous improvement Customer Experience & QualityAnalyze customer feedback and support data to identify trends, gaps, and improvement areas Collaborate with QA teams to monitor call/chat/email quality and provide feedback Resolve complex or escalated customer issues and complaints Process Improvement & ReportingDrive initiatives to enhance customer experience, reduce contact volume, and improve efficiency Work with cross-functional teams (Product, Tech, Sales, etc.) to resolve systemic issues Create and present regular reports on customer care metrics and insights to leadership Required Skills & Qualifications: Any Degree, Hindi Speaking is Mandatory. 5+ years of experience in customer care or contact center management, including at least 2 years in a leadership role Strong understanding of customer service KPIs and analytics Proficiency in CRM and helpdesk tools (e.g., Tech info, Salesforce, etc.) Excellent communication, leadership, and conflict resolution skills Proven ability to manage large teams in a high-volume, fast-paced environment
Respond promptly and professionally to customer inquiries via phone. Resolve product or service-related issues efficiently and accurately Maintain customer records by updating account information in CRM systems Provide product/service information and guidance to customers Follow up on customer interactions to ensure resolution and satisfaction Escalate unresolved issues to the appropriate departments Process orders, forms, applications, and requests Gather customer feedback and report recurring issues to management Meet performance targets and service level agreements (SLAs) Hindi Mandatory
Respond promptly and professionally to customer inquiries via phone. Resolve product or service-related issues efficiently and accurately Maintain customer records by updating account information in CRM systems Provide product/service information and guidance to customers Follow up on customer interactions to ensure resolution and satisfaction Escalate unresolved issues to the appropriate departments Process orders, forms, applications, and requests Gather customer feedback and report recurring issues to management Meet performance targets and service level agreements (SLAs)
Respond promptly and professionally to customer inquiries via phone. Resolve product or service-related issues efficiently and accurately Maintain customer records by updating account information in CRM systems Provide product/service information and guidance to customers Follow up on customer interactions to ensure resolution and satisfaction Escalate unresolved issues to the appropriate departments Process orders, forms, applications, and requests Gather customer feedback and report recurring issues to management Meet performance targets and service level agreements (SLAs) HINDI Speaking is Mandatory.
Greetings !!! Dear Candidate!!!, Autosense – Guindy, Chennai Hiring!!!🎊🎊 🕘 Interview:- 9AM to 4PM.Today & tomorrow Salary Based on Experiences and Language Communication. BPO Experience is Preferable. Language-Tamil & English, Salary 15000 to 18000 👔 No. of Openings: 50 Candidates. 🤵 Age: Limit- 20 to 35 Years, 🤝 Please refer your Friends. 🤝 ☎ Contact -Sathya-HR -8778554957 🏢 Interview & Work Location: Autosense Private Limited, RR. Towers 2, 1st Floor, Thiru VI. Ka. Industrial Estate, Guindy, Chennai.
Respond promptly and professionally to customer queries via phone Resolve customer complaints, issues, or concerns efficiently and in a timely manner. Provide accurate, valid, and complete information by using the right tools, resources, and internal systems. Follow communication procedures, guidelines, and policies. Maintain a positive, empathetic, and professional attitude toward customers at all times. Escalate unresolved issues to the appropriate internal teams or departments. Keep records of customer interactions, transactions, comments, and complaints. Identify customer needs and help customers use specific features or services. Stay up-to-date with product knowledge, policy changes, and system updates. Suggest improvements to customer support processes to enhance overall customer experience.
Greetings !!! Dear Candidate!!!, Autosense – Guindy, Chennai Hiring!!!🎊🎊 🕘 Interview:- 9AM to 4PM. & tomorrow Salary Based on Experiences and Language Communication. BPO Experience is Preferable. Language- English, & Hindi -15000 to 25000 Salary 👔 No. of Openings: 150 Candidates. 🤵 Age: Limit- 18 to 35 Years, 🤝 Please refer your Friends. 🤝 ☎ Contact -Sathya-HR -8778554957 🏢 Interview & Work Location: Autosense Private Limited, RR. Towers 2, 1st Floor, Thiru VI. Ka. Industrial Estate, Guindy, Chennai.💐
need sales exp team leader , educational counsellor added advatange