Principal Product Manager

Job Profile:-

We’re hiring a Senior Product Manager to own zero‑to‑one and one‑to‑scale bets across our voice platform (LLMs + STT/TTS + telephony), turning fuzzy problems into shipped, reliable capabilities that move business KPIs at enterprise scale. You’ll partner closely with Engineering, Design, and GTM to deliver self-serve workflows customers love, while keeping quality, speed, and cost in balance.

You Will Be Responsible For:

-Product Strategy & Prioritizati

• onDefine a clear product vision and roadmap; translate goals into outcomes and guide initiatives from discovery to launch and iteratio
• n.Sequence now/next/later using explicit impact/effort/risk trade‑offs; maintain crisp decision rationale and cross‑team alignmen

t.Platform & Self‑Serve Workflo

• wsShape intuitive self‑serve experiences (dashboards, configuration, testing) that enable customers to set up, experiment, and scale independentl
• y.Establish opinionated defaults and templates that balance speed, safety, and flexibilit

y.Quality, Growth & Measureme

• ntUplevel agent performance across reliability, responsiveness, accuracy, and conversio
• n.Design experiments, metrics, and feedback loops that turn learning into measurable improvemen

t.Analytics & Insight to Acti

• onTransform conversation data into actionable insights and close the loop with product changes (e.g., knowledge updates, prompt improvements, playbook refinements

).Integrations & Ecosyst

• emEvolve the platform’s integration surface and partner ecosystem to unlock customer workflows and compound value over tim

e.Competitive Strategy & Moat Buildi

• ngMaintain a clear market perspective; articulate differentiation and build durable advantages through data, platform capabilities, and speed of executio

n.Enterprise Readiness & Operational Excellen

• ceChampion security, privacy, and compliance; drive reliability standards and operational rigor across the stac

k.Customer Experience Desi

• gnPartner with Design to craft human‑centered experiences across setup, testing, and live operations, making complex tasks feel simpl

e.Cross‑Functional Leadersh

• ipCollaborate closely with Engineering, Design, Sales, and Customer Success; communicate clearly, align stakeholders, and unblock executio

n.You’ll be great if you h

• ave8-10 years in product (senior/lead) with AI/ML, voice, contact center, or real‑time products in B2B/enterpri
• se.Shipped LLM‑powered workflows or agents (prompt/RAG, evaluation, safety, A/B testing) and can articulate model trade‑of
• fs.Comfortable with telephony concepts, experimentation, and cost‑reliability trade‑of
• fs.Evidence of revenue‑centric thinking - real stories where you moved renewal/collection/win‑rate (not just usag
• e).Strong systems sense: queues, back‑pressure, warm pools vs cold start, cost envelopes, reliability engineeri
• ng.Flawless execution: PRDs with clear trade‑offs, specs engineers love, and experiments that isolate causali
• ty.Enterprise stakeholder skills: discovery, solutioning, objection handling, and crisp exec storytelli

ng.B

• onusMBA or comparable business train
• ing.Designed/owned pricing & packaging for enterprise AI/voice produ
• cts.Led competitive win/loss programs or platform ecosystem partnersh

ips.How we

• workHigh‑energy, value‑focused culture: small teams, high ownership, rapid iterations, bias for ship
• ping.Proficient, growth‑minded peers who challenge and elevate your craft; leadership that empowers action and lear
• ning.A platform where you can influence product direction, ship at pace, and see measurable customer im
• pact.Customer time: we spend real time with enterprise users & ops teams - field insight beats conjec

ture.This role offers the opportunity to lead the strategy and development of cutting-edge AI-driven products, driving innovation and directly shaping client su