Job Summary
Join our Middle East and Africa team as
Severe Service Specialist/Principal Engineer
. The primary purpose of the job is to work in conjunction with the Flow Controls Inside Sales, Outside Sales, Global Industry Sales and Severe Service teams to achieve sales targets by providing Application Engineering, Sales and Technical Support to our internal and external customers in MEA (EPCs & End users).
In This Role, Your Responsibilities Will Be:
- Provide Technical leadership to MEA Inside sales team
- Provide advanced Applications Engineering, Technical and Pricing Support to Inside Sales and Outside Sales teams and Customers, focusing mainly on critical and severe service applications, competitor displacement and troubleshooting.
- Serve as an internal source of expertise to mentor, train, and develop Inside sales engineers, and provide input into the development of new technologies and tools that will grow the Severe Service business.
- Develop & Implement Minimum Initial Bid (MIB) strategies and guidelines for MEA requirements
- Support in trouble shooting and finding solutions to customer problems, working across departments to provide technical solutions and able to support Site Walks.
- Engage directly with customers to provide tailored support, training on severe service applications and technology, and give insight for project specifications.
- Work collaboratively with Global Severe service and Industry Sales teams and Product Engineers and develop severe service penetration programs and drive growth initiatives.
- Develop & Implement Technical differentiation guidelines
- Engage with Global Engineering team in Quarterly review meetings
- Engage with engineering, marketing, and research groups to provide insight and input into technology development, documentation, and testing.
- Serve as a primary internal contact for severe service technical expertise in global sales pursuits.
- Responsible for handling project execution for identified KOB1&2 projects.
- Process RFQs, prepare and manage Fisher quotations on time to customers.
- Provide guidance to Inside sales team in optimizing the quote technically and commercially on KOB1&2 projects to minimize the project cost and identify post order change orders to increase profit margin on projects.
- Identify existing and future / potential product gaps for based on MEA requirements via global industry segment to drive new product development from the product BU in USA.
- Manage regular portfolio and product gap reviews as well as strategic long-term product roadmaps in conjunction with the FCV MEA business.
- Provide support to LBPs / End users for Product modifications & Product capabilities through preparing success stories / identifying industry wise application QBR’s.
- Collaborate with Sales team and support Customers/End users in MEA.
- Follow up customers on regular basis for status of the quote submitted & purchase order.
- Follow up internal team & factory for on-time delivery of the product and services.
- Perform Technical, Applications and Fisher solutions presentations to customers.
- Work with consultants, customers and end users to get Fisher products and solutions pre-specified / pre-selected.
- Work with customers and end users to update and modify their engineering standards and specifications to gain preference for Fisher.
- Prepare and present regular quote reports for sales team to follow up.
- Provide forecasts for RFQs.
- To arrange all Fisher technical documentation and literature for customers.
- Support and work with Sales Team to meet the Sales budget for MEA.
- Provide support to LBPs / End users for Product modifications & Product capabilities through preparing success stories / identifying industry wise application QBR’s.
- Co-ordinate with Project Management / Order Entry / Customer Order Fulfillment (COF) team to provide clean orders to Factories. and over of orders with supporting documents and attend kick off meetings if required.
- Provide training to LBP/Rep/Customer engineers on Control Valve Engineering including sizing, selection and pricing using Fisher FIRST 2, product range and how to prepare smart quote - good/better/best strategy and other tools / resources like Fishweb, COF etc.
- Work closely with other Emerson Business Units for MAC / MIV project quotes.
- Ensure Emerson Ethics and Trade compliance procedures are strictly followed with all business transactions.
- Keep up to date with developments in products, industries, and market trends.
- Fulfill any other reasonable duties as required including Outside Sales.
Who You Are:
- Breakthrough thinking with a can-do attitude.
- Desire to work in an inclusive environment, proactively work across the organization in order to establish and achieve common goals.
- Actively assist in any assigned bid activities, to guarantee that the customer specifications are accurately understood, and that innovative and cost-efficient solutions are proposed.
For This Role, You Will Need:
- Bachelor’s degree in Mechanical engineering or closely related discipline (Mechanical / Instrumentation / Chemical Engineering)
- Fisher Grand Master – Green Belt Certification
- Minimum 10 Years of experience in handling Severe service applications and related Control valve products
- Fluent in English Language - Written and Spoken.
Preferred Qualifications that Set You Apart:
- Instrumentation/Mechanical Engineering degree
- Experience in handling MEA Customers & EPCs for KOB1 &2 Projects
- Experience in working with FF2 sizing and selection tool (Minimum 5 years on Projects)
- Familiar with Quote-to-Cash process and coordination with Project Management / Order Entry / Customer Order Fulfillment (COF) team to provide clean orders to Factories and over of orders with supporting documents and attend kick off meetings if required.
- Experience in handling inhouse engineering support to customers
- Skill using Microsoft Office applications is required
- Knowledge on Midstream, Refining and Oil & Gas process and Special control valve applications
- Excellent interpretation skills relating to engineering details & P&ID drawings.
- Ability to make technical decisions based on sound engineering facts & applicable codes.
KFLA competency:
- Global Perspective.
- Communicate effectively.
- Customer focus.
- Business Insights.
- Tech Savvy.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
