Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principal Consultant - APM Project Manager As a DT APM Project Manager in the client CTO Service Management Organization, this role will collaborate, communicate and interact with cross-functional teams across client DT and the Business Segments. This role will contribute to the overall success of the implementation of Key CTO Initiatives with Application Teams, the governance/collection of Application Portfolio Management Data and the transition/implementation of the new ServiceNow EA Pro Module. Responsibilities: Support/Monitor/Report the Rollout Status of Key CTO Initiatives across Client Application Teams: Collaborate with the CTO Product/Project Initiative Owners, the CTO APM Office, and Application Teams to define standard work to assess, configure, test and implement key CTO IT Initiatives across Client’s Business Application Portfolio Drive urgency with Application Teams to ensure awareness, response and action using Teams Chat, Email and Team Meetings. Provide feedback to CTO Product/Project Initiative Owners on process changes, findings and challenges Application Teams are facing. Create/Manage/Publish/Validate Weekly Leadership scorecards to monitor progress. Audit and validate scorecards to ensure accuracy and proper tracking. Drive progress based on timelines. Conduct rhythms with CTO Product/Project Leaders and attend Office Hours where needed Support APM Portfolio Data Hygiene and Collection: Collaborate with EA’s/APM’s/Application Teams to collect/validate Application Portfolio Data Accurately update target SN/APM systems with required/collected information from Application Teams whenever possible to expedite collection Drive urgency to meet deadlines and metric goals. Report progress weekly to APM Office Leads Support Testing, Onboarding and Migration to ServiceNow EA Pro Module: Review and test APM Office ServiceNow EA Pro standard work documentation Support customer training, rollout and communication process where required Qualifications we seek in you! Minimum Qualifications / Skills Bachelor’s degree in computer science, Information Technology, or a related field. Good experience in IT Project Management Strong Excel, PowerPoint and communication/presentation/documentation skills Preferred Qualifications/ Skills Expertise: Strong experience working with ServiceNow platform, ServiceNow EA Pro module and Application Technologies/Configurations Leadership: Ability to influence cross-functional teams to achieve common goals. Strategic Thinking: Capability to align indicator definition and measurement with broader business objectives. Urgency: Demonstrated passion and ability to maintain high level of energy and urgency to meet timelines. Results-Driven: A track record of delivering results in a timely and effective manner. Collaboration: Strong teamwork and collaboration skills with the ability to build positive relationships at all levels of the organization. Adaptability: Ability to adapt to changing priorities and navigate through ambiguity. Continuous Improvement: Commitment to continuous improvement and a proactive approach to identifying and implementing process enhancements. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Principal Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 16, 2025, 6:21:28 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time
