Presales Consultant

About us:

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Description and Requirements:

Required Experience: 1-3 Yrs

Qualification Required Graduation: B.Tech (CSE/IT)/ BCA

Post Graduation: MBA

Key Responsibilities:

• Solution Design & Development (40%)
• Requirements Analysis
• Collaborate with sales teams to understand client business challenges and objectives
• Conduct discovery sessions with prospective clients to gather detailed requirements
• Analyze client needs and translate them into technical and functional requirements
• Identify gaps between client needs and proposed solutions
• Solution Architecture
• Design comprehensive IT solutions that address client business problems
• Develop solution architectures for managed services, cloud, application development, and digital transformation initiatives
• Create technical solution documents, architecture diagrams, and implementation roadmaps
• Ensure solutions align with industry best practices and client technology landscape
• Value Proposition Development
• Articulate clear business value and ROI for proposed solutions
• Develop compelling business cases with financial modeling and cost-benefit analysis
• Create differentiated value propositions that highlight competitive advantages
• Quantify benefits including cost savings, efficiency gains, and revenue impact

Proposal & Presentation Development (30%)

• Proposal Management
• Lead end-to-end proposal development for RFPs, RFIs, and RFQs
• Write executive summaries, solution descriptions, and technical sections
• Coordinate with technical teams, delivery teams, and subject matter experts
• Ensure proposals are compliant, compelling, and submitted on time
• Develop pricing models and commercial structures
• Presentation Creation
• Create professional, persuasive PowerPoint presentations for client meetings
• Develop customized pitch decks tailored to specific client needs and industries
• Design visually compelling slides that communicate complex concepts clearly
• Prepare demo scripts and proof-of-concept materials

Client Presentations

• Deliver solution presentations to C-level executives and decision-makers
• Conduct product demonstrations and proof-of-concept sessions
• Facilitate workshops and design thinking sessions with clients
• Handle Q&A and objection handling during presentations
• Present at industry conferences and events

Sales Support & Collaboration (20%)

• Sales Cycle Support
• Partner with account executives throughout the sales cycle
• Qualify opportunities and assess win probability
• Participate in client meetings, discovery calls, and negotiations
• Provide technical and business expertise during sales conversations
• Support contract negotiations and commercial discussions
• Stakeholder Management
• Build relationships with client stakeholders including IT, business units, and procurement
• Coordinate with internal teams including delivery, technical architects, and product teams
• Manage expectations and communications throughout the sales process
• Act as trusted advisor to clients on technology and business strategy

Market & Competitive Intelligence (10%)

• Research & Analysis
• Monitor industry trends, emerging technologies, and market developments
• Conduct competitive analysis and maintain competitive intelligence database
• Research client industries and business challenges
• Stay current on company products, services, and capabilities

Knowledge Management

• Develop and maintain proposal content library and templates
• Create case studies and success stories
• Document lessons learned and best practices
• Contribute to knowledge sharing and team training

Equal Opportunity Employer:

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.