Role Purpose
The Administrator IT Infrastructure Administration responds to real-time alert for device health, application health, stability, and performance, this includes outage and degraded performance incidents/problems. The Administrator IT Infrastructure Administration contributes to the continuous improvement of infrastructure monitoring systems while maintaining a set of standards and fix violations. The Administrator IT Infrastructure Administration is an experienced individual contributor on a project/work team.
Key Accountabilities
- Maintain infrastructure devices including performing OS/Hardware/Virtual Machine upgrades, physical replacement, standards compliance and vulnerability research/mitigation.
- Proactively monitor infrastructure resource utilization and maintain capacity management planning.
- Compile statistics and build reports on network/application performance.
- Expected to give guidance on infrastructure configuration management standards.
- Perform scheduled/planned and emergency approved change implementation and validations
- Participate in the Post Outage Review process researching documentation around major incident with root cause analysis, follow up activities and lessons learned.
- Develop and maintain operational procedure documentation and infrastructure diagrams.
- Expected to work directly with engineering teams for advanced troubleshooting/research on incident resolution and small project implementations.
- Serves as an escalation point for tier 2 support for complex solution resolution and responsible for root cause analysis (may involve some on call responsibilities). Document/track/manage issues and resolutions.
- Contact vendors and other 3rd party businesses for trouble/ticket reporting.
- Coordinate with infrastructure resources (network, systems, storage, database) to implement changes including building configurations.
- Coordinates the continuous improve infrastructure monitoring systems. Adjust and add proactive alerts and statistics.
- Identify application/Database/ infrastructure components with opportunity for improvement and escalate as appropriate.
- Participate in interviewing and onboarding of new staff. Expected to help train and improve new employee troubleshooting skill-set.
Key Skills & Experiences
Education –Bachelor's in a relevant field of work or an equivalent combination of education and work related experience.Experience –
- Typically a minimum of 7+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
Technical Skills and Knowledge -
- Advanced knowledge and experience maintaining, upgrading, and configuring infrastructure systems/devices.
- Advanced knowledge and experience with application and network monitoring / visualization tools.
- Advanced knowledge and experience using network/server packet capture tools (sniffer, wireshark, tcp-dump) or Java Thread/Heap dump capture methods.
- Advanced experience with relevant programming / scripting and source code management tools.
- Detailed proficiency with multiple modern operating systems, systems integration, API-driven automation and advanced scripting experience.
- Demonstrated analytical and problem solving skills with ability to correlate cross-platform technologies.
- Infrastructure/Operating System command line experience including (not limited to) GUI.
- Familiarity with the software development life cycle from conception through implementation.
Hot Skills –
- Container Technologies (e.g. Docker, Kubernetes)
- Virtualization (e.g. VMware vSphere, KVM)
- Operating Systems (e.g. Linux, Windows, IOS)
- Systems/Storage (e.g. Cisco UCS, EMC VNX)
- Converged/Hyper-converged infrastructure (e.g. VCE vBlock, Nutanix)
- Cisco routing/switching
- Orchestration / Automation Experience (e.g. DevOps and Agile practices)
- Configuration management (e.g. Chef)
- Load Balance Technologies (e.g. F5)
- ELK (Elastic) log management
- Voice technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response)
- Call recording platforms (e.g. Verint)
- Server management platform (e.g. Jira, Service Now)
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
