Payroll Manager

ADP GlobalView is leading the Global Payroll and Time market in the World and provides services to multi-national clients looking for outsourcing solutions.

The GlobalView Organization is committed to providing World Class Service to all clients by hiring, developing, and retaining qualified service professionals; treating each client contact as a service opportunity, and delivering outstanding customer care to client associates.

ADP GlobalView aims for the highest standards and modern approaches in the way it organizes itself, engages associates, and delivers work. Business agility is key for our organization and Business Owners are playing a significant role in this Organization.

Position Description

The Payroll Manager reports to the Director. The primary focus of this position is to function as an owner by focusing on associates’ development, overall service delivery, timely and accurate delivery of payroll processing. Including system configuration modification, generating revenue, and managing both internal and external service experience of our business while ensuring we achieve the margin targets and positive client experience measured by NPS. This position will be responsible for overseeing and managing the Service Operations support teams. Responsible to ensure that timely actions and resolution of clients request though the Siebel system.

The goal is to deliver the maximum value in the most efficient sustainable time while providing the highest possible quality to clients and society. The Business Owner is responsible for both the associate and client experience.

Responsibilities:

• Lead the Service Operations team, composed of Service Teams and provide direction on team activities including resource optimization, performance expectation settings, offering coaching and mentoring, supporting a culture of self-development and talent growth.
• Responsible for the overall service payroll processing, support system updates, year-end updates, reporting, and collaborating with internal teams to ensure a One ADP approach for a better client experience.
• Ensure The Service Operations Teams are trained and prepared for their roles and responsibilities within the service structure.
• Role will be responsible for a portfolio of clients in the service operations support and oversight of the day-to-day operations.
• Accountable for the strategic direction of all business aspects including managing client escalations, tools, and process adoption, KPI’s, and managing to the service metrics.
• Managing day to day financial business operations to reduce the potential risk to the overall business.
• Collaboration across multiple functional leaders (Project Services, Implementation) to have a smooth transition of incoming projects within the Service Teams.
• Deliberately builds capacity and capability for the future growth of the Organization.
• Develop and maintain client relationships both internal/external at all levels of client and ADP organizations.
• Drives a performance-based and learning culture that engages Service Teams to achieve excellence.
• Contribute to improve client satisfaction scores (NPS); partner with client success team to create an action plan to address issues and improve client satisfaction as necessary.
• Partner with the different internal teams to identify ways of increasing revenue and generating services in compliance with the pricing policy.
• Support the delivery of the various projects (outside of the scope of Project Service) to meet the clients’ expectations.
• Collaborate with other Business Owners and Transformation Team to continuously streamline the Service Operations process and tools while keeping the client at the center of any improvement.
• Participate and support GV programs, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.

Experience/Skills:

• Bachelor’s degree in Accounting, Technology, Finance, Human Resources, Business Administration, or a related field.
• Knowledge of SAP HR, ERP HR processes (ideally Payroll)
• Experience managing a US and or a Canada payroll team and strong knowledge on US federal,state and local notices required
• Previous experience in managing payroll in a multinational organization
• Growth mindset , Understanding of the Behavior-Driven
• Planning and resource scheduling
• Strong proven leadership and management capabilities
• Ability to interact with individuals at multiple levels of an organization
• Experience in identifying and implementing process improvements and quality controls
• Client-focused and committed to providing World Class Service
• Good relationship management skills and manage client escalations successfully
• Excellent written and verbal communication skills