Patient Experience Executive

As a Patient Experience Executive with 1-2 years of experience, your primary responsibility is to ensure exceptional service and satisfaction across all patient interactions. You will be managing patient onboarding, handling queries and complaints, conducting product/service demos, and ensuring feedback is effectively captured and addressed. To excel in this role, you should possess strong communication skills, a service-oriented mindset, and the ability to build lasting relationships with patients and customers. Key Responsibilities: - Serve as the primary point of contact for patients and customers. - Address queries through calls, emails, or in-person visits in a timely and professional manner. - Manage patient onboarding and explain processes or product usage clearly. - Conduct demos or walkthroughs of Litemed services and platforms when required. - Record, track, and resolve patient concerns or complaints efficiently. - Coordinate with internal teams (Operations, Clinical, and Technical) for quick resolution. - Maintain clear communication with customers until the issue is fully resolved. - Gather and document patient feedback to assess satisfaction levels and identify improvement areas. - Support the implementation of process improvements to enhance patient experience. - Prepare periodic reports on common issues, resolutions, and feedback trends. - Build and maintain strong relationships with patients and client representatives. - Follow up with customers post-service to ensure satisfaction and retention. - Promote trust and a positive image of Litemed through proactive service. - Maintain accurate records of interactions and transactions in CRM systems. - Assist in compiling reports on patient engagement, feedback, and service quality metrics. - Support other operational or customer-related initiatives as assigned. Qualifications Required: - Bachelors degree in Healthcare, Business Administration, or a related field. - 1-2 years of experience in customer success, patient relations, or client servicing (preferably in healthcare, wellness, or medical device industry). Key Skills: - Excellent communication and interpersonal skills. - Strong problem-solving and conflict resolution ability. - Good understanding of customer experience management. - Proficiency in MS Office and CRM tools. - Highly organized with attention to detail. - Empathetic, patient, and customer-focused mindset.,