Key Responsibilities: Daily Feedback Collection: Interact with IPD and OPD patients to gather structured feedback on services, facilities, and staff behavior. Maintain feedback records and flag concerns for prompt resolution. Patient Counseling & Support: Guide patients and their attendants with empathy and clarity throughout their hospital journey. Smooth Patient Journey: Ensure seamless patient movement from admission to discharge. Proactively identify and resolve bottlenecks across departments (reception, billing, diagnostics, pharmacy, nursing, etc.) Cross-Department Coordination: Liaise with internal teams (nursing, doctors, operations, TPA, pharmacy) to resolve patient concerns quickly and efficiently. Issue Resolution: Handle escalations with maturity and professionalism, ensuring timely closure and communication with the patient/attendant. Frontline Representation: Maintain a polite, empathetic, and service-oriented approach at all times. Represent the hospitals brand and values in all patient-facing interactions.
Job Summary: Emergency/Casualty/ICU preferred. The Emergency RMO will be responsible for providing round-the-clock medical care to patients in the Emergency Department. The role includes initial assessment, stabilization, treatment, and coordination with specialists for further management. NOTE: ONLY GURGAON And NEARBY CANDIDATES Key Responsibilities: Provide immediate medical attention to emergency and trauma patients. Perform initial assessment, diagnosis, and initiate emergency treatment protocols. Stabilize patients and ensure timely escalation to specialists/surgeons. Liaise with paramedics, nursing staff, and diagnostic teams to coordinate care. Assist in emergency procedures (intubation, catheterization, IV lines, etc.) Monitor and manage patients under observation in the Emergency Room. Support medico-legal formalities as per protocol. Stay updated on emergency protocols and hospital SOPs. Qualifications: MBBS from a recognized institution. Valid Medical Council registration (preferably state-specific). ACLS/BLS certified (preferred). Emergency/Casualty/ICU preferred. Skills Required: Strong clinical decision-making skills. Calm and effective in high-pressure situations. Good communication and documentation abilities. Familiarity with hospital information systems (HIS) is an advantage.