Patient Experience Executive

0 - 5 years

2 - 3 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:

  • Daily Feedback Collection:

    Interact with IPD and OPD patients to gather structured feedback on services, facilities, and staff behavior. Maintain feedback records and flag concerns for prompt resolution.
  • Patient Counseling & Support:

    Guide patients and their attendants with empathy and clarity throughout their hospital journey.
  • Smooth Patient Journey:

    Ensure seamless patient movement from admission to discharge. Proactively identify and resolve bottlenecks across departments (reception, billing, diagnostics, pharmacy, nursing, etc.)
  • Cross-Department Coordination:

    Liaise with internal teams (nursing, doctors, operations, TPA, pharmacy) to resolve patient concerns quickly and efficiently.
  • Issue Resolution:

    Handle escalations with maturity and professionalism, ensuring timely closure and communication with the patient/attendant.
  • Frontline Representation:

    Maintain a polite, empathetic, and service-oriented approach at all times. Represent the hospitals brand and values in all patient-facing interactions.

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