Job Summary: We are looking for a compassionate and proactive Patient Experience Executive to ensure a positive and seamless experience for patients during their stay in the hospital. This role requires empathy, excellent communication, and a keen attention to detail to support patients and their families, address their concerns, and continually improve the quality of service. Key Responsibilities: Act as the primary point of contact for patients and their families throughout their hospital stay. Ensure timely and effective communication between patients, families, and hospital staff. Conduct regular rounds to interact with inpatients, understand their needs, and ensure their comfort and satisfaction. Proactively identify and resolve any service-related issues faced by patients. Take and manage feedback, complaints, and suggestions from patients and escalate them to the relevant departments when necessary. Monitor and record patient feedback through structured interviews, surveys, and digital platforms. Coordinate with clinical and non-clinical departments to provide swift assistance to patients requiring support. Maintain a high level of empathy and patience while dealing with anxious or distressed patients or relatives. Educate patients and families about hospital processes, facilities, and services. Assist with discharge and admission processes to ensure a smooth transition and reduce patient stress. Participate in continuous quality improvement initiatives focused on enhancing patient experience. Analyze feedback data and prepare regular reports for management with recommendations for improvement. Support the implementation of patient-centric initiatives, events, or campaigns inside the hospital. Maintain confidentiality and uphold patient rights and dignity at all times. Key Skills & Competencies: Excellent verbal and written communication skills. Strong interpersonal skills and ability to build rapport with people of diverse backgrounds. High level of empathy, patience, and emotional intelligence. Problem-solving and conflict resolution abilities. Ability to handle high-pressure situations calmly and efficiently. Good organizational skills and attention to detail. Job Type: Full-time Pay: ₹15,381.23 - ₹25,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Work Location: In person Expected Start Date: 28/07/2025
Job Title: SEO Executive Location: Bangalore Organization: Smiles Gastroenterology About Us: Smiles Gastroenterology is a premier center specializing in advanced gastroenterology care. We are committed to patient education, awareness, and accessibility — and our online presence plays a vital role in reaching and helping people in need of our services. Position Overview: We are seeking a detail-oriented and creative SEO Executive to manage and enhance our online visibility. The ideal candidate will have a deep understanding of SEO best practices, keyword research, content optimization, and analytics. You will work closely with our marketing and content teams to ensure Smiles Gastroenterology ranks high for relevant searches and reaches the right audience. Key Responsibilities: Conduct keyword research to identify valuable search terms related to gastroenterology and related services. Optimize website content, landing pages, and blog posts for search engines and user experience. Perform on-page and off-page SEO activities, including meta tag creation, internal linking, backlink acquisition, and site audits. Monitor, track, and report on SEO performance using analytics tools (e.g., Google Analytics, Search Console, SEMrush, Ahrefs). Collaborate with the content team to ensure SEO best practices are applied to new and existing content. Identify and resolve technical SEO issues in coordination with developers. Stay updated with search engine algorithm changes, industry trends, and emerging SEO tools. Qualifications & Skills: Bachelor’s degree in marketing, communications, IT, or related field. 1–3 years of hands-on SEO experience (healthcare SEO experience is a plus). Strong knowledge of search engine algorithms, ranking factors, and SEO tools. Experience with CMS platforms (WordPress preferred). Good understanding of HTML, CSS, and website architecture basics. Analytical mindset with the ability to interpret data and make informed decisions. Excellent written and verbal communication skills. What We Offer: Opportunity to work in a respected healthcare organization with a mission-driven team. Creative freedom to implement effective SEO strategies. Competitive salary and benefits package. Supportive, collaborative work culture. Job Type: Full-time Pay: ₹15,000.00 - ₹34,841.13 per month Benefits: Provident Fund Work Location: In person
About Us: Smiles Hospitals is a leading healthcare provider committed to delivering world-class care with compassion. To strengthen our engagement with the medical community, we are looking for a dynamic Referral Marketing Executive who can build strong relationships with general practitioners (GPs) and ensure consistent patient referral flow. Key Responsibilities: Build and maintain strong professional relationships with General Practitioners (GPs) and other medical professionals across the city. Introduce and promote Smiles Hospitals’ specialties, facilities, and services to doctors and clinics. Act as the primary point of contact between GPs and the hospital to ensure smooth coordination. Organize and manage CME programs, workshops, health talks, and other engagement events for doctors. Monitor and drive referral patient flow to the hospital, ensuring effective follow-up and relationship management. Maintain a structured database of doctors and referral partners, tracking interactions and engagement. Regularly update doctors on new treatments, doctors joining the hospital, success stories, and other hospital developments. Collaborate with the marketing team to design referral engagement strategies and support execution. Provide monthly reports on referral activities, event outcomes, and patient flow growth. Requirements: Graduate/Postgraduate in Marketing, Healthcare, or related field. 2+ years of experience in referral marketing, hospital liaison, or pharmaceutical fieldwork preferred. Strong communication, networking, and relationship-building skills. Ability to organize medical events (CMEs/doctor meets). Proactive, target-driven, and comfortable with fieldwork across the city. Knowledge of the healthcare industry and local medical fraternity will be an added advantage. What We Offer: Competitive salary with performance incentives. Opportunity to work with a reputed hospital brand. Exposure to medical networking and healthcare marketing strategies. Professional growth and training opportunities. Job Type: Full-time Pay: ₹25,000.00 - ₹35,776.57 per month Benefits: Cell phone reimbursement Paid time off Provident Fund Language: English (Preferred) Work Location: In person