Customer Support Specialist (Lead Conversion with healthcare support exp mandatory)

We are looking for a highly motivated and experienced Healthcare Product Support and Lead Conversion you will play a critical role in delivering exceptional customer service to our patients and converting leads into new business opportunities. You will be responsible for responding to patient inquiries, resolving concerns, and providing education on our healthcare services. Additionally, you will work closely with our sales team to convert leads into new business opportunities.

Key Responsibilities:

Product Support:

• Provide technical support and training to customers on our healthcare products.
  
• Troubleshoot and resolve customer complaints and issues
  
• Develop and deliver product usage demos
  
• Collaborate with cross-functional teams to resolve customer issues
  
• Respond to patient inquiries via phone, email, and chat.
  
• Resolve patient concerns and complaints in a timely and professional manner.
  
• Provide education on our healthcare services and benefits.
  

Lead Conversion:

• Work closely with the marketing team to convert leads into new business opportunities.
  
• Follow up with leads to schedule appointments and consultations.
  
• Provide product/service information and benefits to leads.
  

Patient Engagement:

• Engage with patients to understand their needs and preferences.
  
• Provide personalized support and guidance to patients.
  
• Foster strong relationships with patients to drive loyalty and retention.
  

Data Entry and Reporting:

• Accurately enter patient data and interactions into our CRM system.
  
• Generate reports on patient interactions, lead conversion, and sales performance.
  

Collaboration and Communication:

• Work closely with cross-functional teams, including sales, marketing, and clinical operations.
  
• Communicate effectively with patients, leads, and internal stakeholders.
  

• Degree in Life Sciences, Pharmacy, or related field
  
• 2-8 years of experience in sales and customer support in the healthcare industry
  
• Proven track record of success in sales and customer support
  
• Strong knowledge of healthcare products and regulations
  
• Ability to work in a fast-paced environment and prioritise multiple tasks
  
• Excellent communication, interpersonal, and problem-solving skills.
  
• Ability to work in a fast-paced environment and prioritise multiple tasks.
  
• Strong product knowledge and understanding of healthcare services.
  
• Proficient in CRM software and Microsoft Office.