Outlet Manager

Position: Outlet Manager Experience: 3–7 Years (Food Retail / QSR / Sweets & Bakery / Hospitality Preferred)Location: Meerut / Delhi-NCR (As per outlet requirement)Qualification: Graduate / Diploma in Hotel Management preferred1. Role SummaryThe Outlet Manager is responsible for the overall operations, sales growth, customer service, staff management, hygiene standards, and day-to-day functioning of the Taste of Delhi outlet. The role demands strong leadership, operational discipline, and a customer-focused approach to ensure the outlet operates smoothly and profitably. 2. Key ResponsibilitiesA) Outlet OperationsEnsure smooth day-to-day functioning of the outlet including sales, billing, inventory & cash handling. Manage sweets, bakery, namkeen display counters as per brand standards. Maintain stock levels, monitor expiry & freshness, and coordinate with central kitchen/production. Oversee opening & closing procedures, daily sales reports, and operations checklists. Ensure compliance with company SOPs, FSSAI norms, hygiene & safety regulations. B) Sales & Customer ServiceDrive outlet sales, manage promotions, upselling, and customer engagement. Ensure excellent customer service, handle escalations, and maintain high customer satisfaction. Monitor online delivery orders (Zomato/Swiggy) and ensure timely handover. C) Staff ManagementSupervise counter staff, stewards, kitchen helpers, cashiers & housekeeping. Prepare duty rosters, allocate responsibilities, and ensure discipline & grooming standards. Train staff on service standards, product knowledge & hygiene practices. D) Inventory & Cash ControlManage inventory of sweets, bakery, namkeen, packaging, disposables, and materials. Conduct daily & weekly stock audits; prevent wastage, pilferage & spoilage. Ensure accurate daily cash collection, reconciliation, and reporting. E) Coordination & ReportingCoordinate with central production, warehouse, dispatch & marketing team. Send daily MIS reports: sales, wastage, staff attendance, customer feedback. Implement new product launches, displays, and branding activities as instructed. 3. Skills RequiredStrong leadership and team-handling ability. Good communication & customer service skills. Knowledge of sweets/bakery/namkeen segment preferred. Inventory management & basic accounting knowledge. Ability to work under pressure and handle peak-hour operations. 4. Salary & BenefitsCompetitive salary (as per experience). Performance incentives. Staff meals & uniform. Career growth opportunities in a fast-growing F&B brand. 5. Ideal Candidate ProfilePrior experience as Outlet Manager / Assistant Manager / Floor Manager in sweets shop, bakery, QSR, restaurant, hotel or FMCG retail. Should be honest, disciplined, smart, and customer-centric. Should be able to independently run the outlet and deliver results.