OTC Specialist

Job Title:

Experience Required:

Location:

Billing, Dispute Management, Customer Master Data, and Cash Applications

Key Responsibilities

Billing

• Generate and issue invoices based on sales orders with accurate pricing, quantities, and terms.
• Ensure revenue recognition aligns with accounting standards and company policies.
• Communicate with clients regarding billing inquiries and discrepancies.
• Investigate and resolve billing discrepancies by coordinating with internal teams.
• Identify and implement process improvements to enhance billing efficiency.
• Prepare and maintain reports on billing activities and outstanding invoices.
  

Dispute Management

• Investigate and resolve billing disputes by working closely with clients and internal teams.
• Maintain clear communication on dispute status and resolutions.
• Document all dispute cases, including investigation details and resolutions.
• Analyze dispute trends and recommend process improvements.
• Generate periodic reports on dispute resolution metrics and turnaround times.
  

Customer Master Data

• Maintain and update accurate customer master data records (contacts, terms, credit limits, etc.).
• Conduct regular data audits and ensure integrity across systems.
• Collaborate with sales, billing, and finance teams for seamless data integration.
• Implement process enhancements to improve data management accuracy and efficiency.
• Generate and present reports on customer data updates and discrepancies.
  

Cash Applications

• Apply incoming payments (checks, EFTs, credit cards) accurately to customer accounts.
• Perform regular reconciliations of payment records and bank statements.
• Communicate with clients on payment-related queries and discrepancies.
• Maintain proper documentation for all payment applications.
• Identify and implement process improvements for cash application efficiency.
• Prepare and submit reports on cash application performance and reconciliation status.
  

Key Skills & Qualifications

• Strong knowledge of the Order to Cash (OTC) process and financial operations.
• Hands-on experience with ERP systems (SAP preferred).
• Excellent analytical and problem-solving skills.
• Strong attention to detail, accuracy, and data integrity.
• Effective communication and stakeholder management abilities.
• Proficiency in MS Excel and financial reporting tools.