Order Operations Specialist

Job Description

Description Shape the Future of Work with Eptura At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe. Job Description The Order Operations Specialist plays a critical role in ensuring the seamless processing of global sales orders, from quote to invoicing . This position is responsible for maintaining accuracy and compliance across multiple financial and operational systems while serving as a key liaison between internal teams. The ideal candidate is highly detail-oriented, thrives in a fast-paced environment, and brings deep expertise in order management, invoicing accuracy, and process optimization . Responsibilities Order Processing & Accuracy Own the full lifecycle of sales orders , ensuring proper documentation, validation, and processing from quote to invoice. Maintain data integrity within Salesforce, NetSuite, Avalara, and other operational systems to support accurate reporting and compliance. Audit and verify billing details to ensure consistency with established policies and contracts. Operational Coordination & Issue Resolution Act as a central point of contact between Sales, Finance, Billing, and Customer Success , ensuring transparency and alignment. Proactively identify and resolve order-related discrepancies , working cross-functionally to troubleshoot invoicing errors or inconsistencies. Provide regular updates on order status to stakeholders, ensuring timely communication and resolution of issues. Process Improvement & Automation Collaborate with global Order Operations teams to standardize processes , ensuring efficiency across regions. Recommend and implement automation strategies to improve order processing speed and accuracy. Contribute to the development and maintenance of internal documentation and training materials to ensure consistency in order operations. Support ad hoc finance tasks Assisting with collections follow-ups and resolving unapplied cash to ensure accurate receivables reporting and account reconciliation About You 3+ years of experience in Order Operations, Sales Operations, or Billing roles. Strong knowledge of US billing processes and compliance requirements . Experience with Salesforce and Order-to-Cash workflows . Exceptional attention to detail , ensuring accuracy in order processing and data entry. Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment. Collaborative mindset with strong interpersonal and communication skills to work effectively across teams. Passion for continuous improvement , seeking ways to refine processes and increase efficiency. Benefits Health insurance fully paid–Spouse, children, and Parents Accident insurance fully paid Flexible working allowance 25 days holidays 7 paid sick days 10 public holidays Employee Assistance Program Eptura Information Follow us on Twitter | LinkedIn | Facebook | YouTube Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world. #LI-TS1 #LI-Hybrid About Eptura Ready to make a difference? Explore opportunities with Eptura and join us on this incredible journey. Joining Eptura means becoming part of a forward-thinking, dynamic team that's on a mission to shape a better, more connected future. We're seeking passionate, driven individuals who want to make a real impact and be at the forefront of workplace innovation. At Eptura, diversity and inclusion are at the heart of what we do. We believe that embracing unique perspectives and backgrounds leads to stronger teams and better solutions for our customers. We are committed to creating a flexible, inclusive environment where everyone is welcome and empowered to succeed.