Order Management Specialist _Night Shift_Gurgaon

Job Description

Job Title (External) Order Management Specialist Location(s) Gurugram, India, Type Of Position Regular Work Timings - Interested candidates can directly share CV at Pratibha@myndsol.com and akanksha.shekhar@myndsol.com Key Responsibilities- The candidate is required to support the Order Booking/Quoting process for the SW/HW orders for end customers of the organization supporting APAC region. The primary responsibility areas would comprise the following: . - Received, review and understand the customer purchase order and book the sales orders per the customer requirements in Keysight Ordering systems such as SalesForce, Oracle etc. Includes item configuration in the tool used. - Meet the SLAs of TAT and Accuracy - Includes working on change orders from the customers as per process guidelines/steps - Check the Order Acceptance Policy and ensure the criteria are met, while booking the order - Work with various internal teams including Sales Org, Approvals, Item Set up, Software team etc. to support the order booking activities - Address any queries from the customers and work internally with in Keysight to resolve these queries - Reporting of the monthly metrics to the manager including TAT and Accuracy metrics. - Identify and Drive Quality Initiatives making the process efficient and leaner, using the already established Quality Methodologies at Keysight. Support the team members as an SME for any Initiatives for the process Minimum Skills Required Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc. Excellent verbal/written Communication Skills. Requires previous experience of working on an ERP platform (preferably SalesForce/Oracle Order Management) Know how of Order Life Cycle. Good Analytical Skills to understand customers' requirements and translate into Order Requirements Typing Speed of 35-40 WPM Desirable Skills: ¢ Understanding and experience of Quality Concepts and methodologies (Lean or Six Sigma) Qualifications: Graduate in any stream through a Full-Time course, with relevant experience of 5-6 years. Experience Yes No. Of Years - 3-5 years