Operations Project Manager

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries.

Link for our website: https://www.niit.com/mts/

This is for 1 year contract role with the scope of conversion into Permanent role based on performance.

Project Manager – Operations with 10–15 years

PMP Certification is Mandatory

Key Responsibilities

Project & Delivery Management

- Lead end-to-end CSOD implementation, upgrade, and enhancement projects (LMS, LXP, Content, Reporting, Integrations).

- Define and manage project scope, timelines, milestones, dependencies, and resource plans.

- Ensure adherence to PMP-based project governance and best practices.

- Proactively manage risks, issues, dependencies, and change requests.

- Drive UAT, go-live, stabilization, and post-go-live support.

Operations & Financial Management

- Own project financials including budgeting, forecasting, and variance analysis.

- Lead SOW preparation, validation, renewals, and change orders.

- Manage invoice tracking, validation, approvals, and reconciliation.

- Ensure accurate effort tracking, utilization, and billing alignment.

Stakeholder Management

- Act as primary point of contact for clients, leadership, and delivery teams.

- Conduct governance meetings, steering committees, and executive reviews.

- Manage escalations and ensure timely resolution.

- Build long-term client relationships.

Governance & Reporting

- Prepare weekly/monthly project status reports and financial dashboards.

- Ensure compliance with internal and contractual processes.

- Maintain project documentation including RAID logs, SOWs, and trackers.

Team & Collaboration

- Lead cross-functional teams (CSOD consultants, QA, integrations, finance).

- Mentor junior project managers.

- Ensure smooth transition between sales, implementation, and support.

Required Skills & Qualifications

- PMP Certified

- 10–15 years of overall project management experience

- Strong CSOD / LMS implementation experience

- Expertise in project finance, SOW, and invoice management

- Excellent stakeholder management skills

Preferred

- Agile / Hybrid delivery experience

- Knowledge of Cornerstone modules

- Proficiency with PM tools (MS Project, Jira, Smartsheet)

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.