Operations Project Manager

Job Description

Job Title: Operations Project Manager Location: Onsite- Noida Department: Operations/PMO EC-Council (www.eccouncil.org) is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Candidates willing to/can join within 2 weeks shall be preferred Job Summary We are looking for an Operations Project Manager with 10–12 years of experience in managing high-impact global initiatives. This role is critical in driving customer success, delivering superior customer experiences, and leading end-to-end execution of global product launches, marketing campaigns, and post-sale projects. The ideal candidate will have a strong grasp of project management, business analytics, and global stakeholder engagement. Key Responsibilities: Lead strategic projects across the customer lifecycle including global product launches, marketing initiatives, and post-sale delivery programs. Drive excellence in customer success and customer experience (CX) through structured, data-informed service improvement programs. Manage cross-functional project teams and ensure effective delivery across global time zones and diverse cultures. Collaborate with product, marketing, sales, and customer success teams to ensure seamless project execution and customer alignment. Develop and maintain detailed project plans, track milestones, and report on progress and risks to stakeholders and leadership. Apply business analytics to monitor performance metrics, assess project health, and continuously optimize processes. Build strong, trust-based relationships with global stakeholders, ensuring alignment of expectations and business objectives. Manage project budgets, timelines, and quality benchmarks while maintaining compliance with SLAs and KPIs. Create and present executive-level reports, dashboards, and post-implementation reviews. Identify areas of process improvement and lead initiatives to optimize service delivery and operational efficiency. Required Skills & Qualifications: MBA from a recognized institution (mandatory). PMP certification or equivalent project management credential (preferred). 10–12 years of experience in project management, service delivery, and customer success roles. Proven track record of managing global product launches, marketing projects, and post-sale initiatives. Strong analytical skills with the ability to translate data into actionable insights. Excellent communication, stakeholder management, and interpersonal skills. Experience working with global teams and managing multiple high-visibility projects simultaneously. Proficient with project management tools such as MS Project, JIRA, Asana, Trello, or similar platforms. Additional Information We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work.EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr@eccouncil.org and let us know how we may assist you. To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country. Our Privacy Policy outlines how we collect, use, and protect your personal data during the recruitment process. Please review it to understand our pract ices: EC-Council Privacy policy - User and company | EC-Council Show more Show less