Operations Manager

Role Overview: As the Hospital Operations Manager, you will be responsible for overseeing the daily operations of all clinical and non-clinical departments. Your role involves monitoring patient flow, admission/discharge processes, and waiting times to ensure efficient operations. You will also be in charge of ensuring the availability of medicines, consumables, and equipment necessary for providing quality patient care. In terms of Patient Experience, you will supervise the front desk, admissions, billing, and customer service teams to address patient grievances promptly and maintain high-quality patient care. Key Responsibilities: - Supervise daily operations of clinical and non-clinical departments - Monitor patient flow, admission/discharge processes, and waiting times - Ensure availability of medicines, consumables, and equipment for patient care - Supervise front desk, admissions, billing, and customer service teams - Resolve patient grievances promptly and maintain compassionate patient care - Recruit, train, and supervise administrative and support staff - Conduct performance reviews, implement training programs, and foster a positive work environment - Ensure compliance with NABH/JCI or other regulatory standards - Maintain accurate documentation, conduct audits, and implement SOPs - Monitor safety, hygiene, and infection control protocols - Liaise with vendors, contractors, and service providers for procurement and cost control - Oversee inventory management to ensure efficient operations - Prepare operational and financial reports, monitor departmental budgets - Identify and implement process improvements for operational efficiency - Leverage technology for automation and enhance patient experience Qualifications Required: - Bachelor's degree in Healthcare Administration, Business Administration, or related field - Prior experience in hospital operations management - Strong leadership and team management skills - Knowledge of regulatory standards and compliance requirements - Excellent communication and interpersonal skills - Ability to analyze data and implement process improvements (Note: This job is a full-time position that requires in-person work at the specified location),