Operations Manager

We are seeking an experienced and dynamic Operations Manager for our Operations Team in delivering seamless travel experiences. The ideal candidate must possess strong knowledge of the travel & tourism industry, excellent vendor management skills, and the ability to design well-structured tour itineraries. This role requires effective coordination with vendors, overseeing booking operations, and ensuring smooth execution of tours from start to finish.

Key Responsibilities:

Operational Management

• Oversee end-to-end tour operations, including planning, booking, and execution.
• Ensure all itineraries, bookings, and travel arrangements are accurate and delivered on time.
• Monitor daily operational activities and resolve issues promptly to maintain service quality.

Tour Itinerary Creation

• Design and develop well-structured, creative, and cost-effective tour itineraries.
• Customise itineraries based on client needs, market trends, and company standards.
• Ensure all itineraries comply with travel regulations, safety guidelines, and operational feasibility.

Vendor & Partner Management

• Build and maintain strong relationships with hotels, transport providers, tour guides, and other travel partners.
• Negotiate rates, contracts, and service agreements with vendors.
• Evaluate vendor performance and ensure service quality meets company expectations.

Tour Execution & Quality Control

• Oversee pre-tour checks, logistics arrangements, and on-ground coordination.
• Ensure every tour runs smoothly and professionally, addressing any operational challenges proactively.
• Monitor customer feedback and implement improvements to enhance overall travel experiences.

Reporting & Documentation

• Maintain accurate records of bookings, vendor contracts, invoices, and itineraries.
• Prepare operational reports, cost analyses, and performance metrics for management review.
• Ensure compliance with company policies, industry regulations, and safety standards.

Required Skills & Qualifications:

• Bachelor’s degree in Travel & Tourism, Hospitality, Business Management, or related field.
• Minimum 3–5 years of experience in travel operations or tour management.
• Strong knowledge of the travel & tourism industry, destinations, and market trends.
• Excellent vendor management, negotiation, and communication skills.
• Proficiency in creating detailed and customer-centric tour itineraries.
• Strong organizational and multitasking abilities.
• Problem-solving mindset with the ability to handle operational challenges.
• Proficiency in travel management systems, MS Office, and booking platforms

Salary should not be a constraint for the right candidate

Note: We prefer candidates who stay close to the office location.

Kindly share your resume to finance@turnkeyholidays.com