Operations Manager

Company Description

Tortoise Livelihood Private Limited operates a variety of food outlets including Zolocrust, Airr Toast, and The Library, each offering a unique customer experience with a focus on hospitality and care. Our company values discipline, teamwork, and ethical conduct, believing that these qualities are essential for sustained success and freedom. Based on years of experience in the hospitality industry, we are committed to supporting each other and continually breaking records. We take pride in our journey, our discipline, and our collective achievements as a united team.

Role Description

This is a full-time, on-site role for an Operations Manager located in Jaipur. As an Operations Manager, you will oversee daily operations across our various outlets, ensuring smooth and efficient processes. Responsibilities include managing staff, coordinating with different departments, optimizing operational procedures, and maintaining high standards of quality and service. You will also be involved in strategic planning, resource management, and customer service to ensure overall operational excellence. This role will be based in Lucknow after training in Jaipur.

Run Multiple Outlet Operations in coordination with other departments:

1. Implement company strategic plan and ensure brand standards are followed.

2. Drive brand/ business values (5 Silas) and philosophy through all training and development activities.

3. Ensure financial targets are met and drive the business to increase profits.

4. Review working practices to ascertain if it is successful and if not, devise an alternative.

5. Prepare and submit an annual operational budget, manage effectively within this budget, and report accurately on progress made and challenges encountered.

6. Promote a culture of high performance and continuous improvement that values learning, commitment to quality.

7. Establish and monitor manager performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance evaluation, and administer salary adjustments.

8. Mentor and develop managers using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; monitor and evaluate results.

9. Develop and implement training programs and retreats to expand the capacity of all managers and staff.

10. Ensure staff members receive timely and appropriate training and development.

11. Direct Asset & Equipment maintenance, physical stock audit and operation excellence audit.

12. Ensure outlet stock is properly managed for smooth operations.

13. Conceptualize new menu/ products and promotion activities to improve sales, increase walk-ins.

14. Investigate guest satisfaction, handle guest complaints and report any issues.

15. Work with Finance and Kitchen to manage cost and wastage.

16. Organize department meeting to assign work and discuss resolutions for issues.

17. Conduct periodical competitor watch for the new Food trends.

18. Contribute to short and long-term organizational planning and strategy.

19. Ensure operation standards, policies and procedures are followed by outlet staff.

20. Suggestively sell menu items and train upselling skills to outlet staff.

21. Keep the team informed of MTD sales and target and motivate staff to exceed sales goal.

22. Input and access information into ERP system.

23. Understand particular characteristics and description of every menu item, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

24. Complete requisitions to replenish shortages or additional items needed for the anticipated business.

25. Ensure that all materials, equipment and products are in complete readiness for service.

26. Constantly monitor staff performance in all phases of service and job function and report to Area Leader.

27. Check and ensure all cashiering procedures are processed in compliance with Finance Department standards.

28. Conduct scheduled physical inventories check.

29. Conduct pre-shift meeting with staff and review all information pertinent to the day’s business.

Giving regular feedback to owners and develop and improve the operating standards and procedures.

Industry

• Hospitality
• Only preferred Prior experience working person with QSR

Qualifications

• Operations Management, Staff Supervision, and Process Optimization skills
• Experience in the hospitality industry or related field
• Excellent communication and leadership abilities
• Problem-solving and decision-making skills
• Strong organizational and time management skills
• Ability to work well under pressure
• Bachelor's degree in Hospitality Management, Business Administration, or relevant field.