Operations Manager

Teleperformance (TP)

5 - 10 years

6 - 10 Lacs

bengaluru

Posted:6 hours ago| Platform:

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Skills Required

operations manager bpo time management skills operations management customer experience management customer service operations customer satisfaction compliance leadership crm customer experience communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Operations Manager to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience in operations management, preferably in the CRM/IT Enabled Services/BPO industry.

Roles and Responsibility

Manage and oversee daily operations to ensure efficiency and productivity.
Develop and implement process improvements to boost customer satisfaction and reduce costs.
Lead and motivate a team of professionals to achieve operational excellence.
Analyze data and metrics to identify trends and areas for improvement.
Collaborate with cross-functional teams to align with business objectives.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience in operations management or a related field.
Strong leadership and communication skills.
Ability to analyze complex data and make informed decisions.
Excellent problem-solving and time management skills.
Experience with CRM software and IT-enabled services.
Strong understanding of customer service principles and practices.

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