Teleperformance (TP) logo

Operations Manager

5 - 9 years

7 - 9 Lacs

chennai

Posted:-1 days ago| Platform: Naukri logo

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Skills Required

escalation management inbound voice process bpo operations domestic bpo operations management people handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Job Summary:

Operations Manager

Key Responsibilities:

  • Manage and supervise daily operations for the domestic process.
  • Ensure compliance with company policies, procedures, and quality standards.
  • Monitor performance metrics and implement strategies to achieve targets.
  • Lead, mentor, and develop team members to enhance productivity and engagement.
  • Coordinate with cross-functional teams to resolve operational issues promptly.
  • Prepare and present operational reports to senior management.
  • Drive process improvements and cost optimization initiatives.

Required Skills & Competencies:

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Analytical and problem-solving skills with attention to detail.
  • Ability to work under pressure and meet deadlines.
  • Proficiency in MS Office and operational management tools.

Experience:

  • Minimum 7–8 years of experience in operations management, preferably in domestic processes.

Employment Type:

Full-time

E mail ID: ramya.ramya1@teleperformancedibs.com

Ph No:- 8050980644 ( Monday to Friday -11 am to 6 Pm)

Best regards

Ramya V

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