Operations Manager- Surgery & Multispecialty

As an Operations Manager in the company, your role will involve handling Surgery clients, collaborating with the Senior Operations Manager onshore, coordinating with the quality & training team, managing budget files with the finance team, and taking a proactive approach to handle quality escalations. Key responsibilities include: - Supervising Associate Operation Managers and a team of medical coders - Providing guidance, support, and feedback for accurate and efficient coding practices - Implementing and maintaining quality assurance processes to ensure coding accuracy and compliance with healthcare regulations - Identifying process improvement opportunities and implementing strategies to enhance efficiency and reduce errors in coding operations - Maintaining strong communication with clients, addressing their needs, and resolving any issues related to coding services - Regularly assessing the performance of coding staff, providing feedback, and identifying areas for professional development - Ensuring compliance with relevant laws, regulations, and ethical standards to minimize risks associated with non-compliance - Participating in strategic planning to align coding operations with business goals and client expectations - Managing operational budgets, allocating resources effectively, and implementing cost-saving measures - Utilizing technology and software tools to enhance coding capabilities and streamline operations - Developing and coordinating training programs to keep coding staff informed about updates in coding guidelines and industry practices - Interviewing, hiring, training, evaluating, and developing subordinates when required - Identifying required skills and competencies for associate managers and providing training and development opportunities to enhance their capabilities - Setting clear, achievable goals in alignment with the company's objectives and providing guidance on reaching them - Offering regular, constructive feedback on performance, conducting evaluations, and providing one-on-one coaching to address specific challenges or areas for improvement Qualifications required for this role include: - Certification from AAPC or AHIMA - Bachelor's degree in education - Extensive domain expertise in comprehensive surgical procedures, multi-specialty denial management, and Multispecialty E&M - 12+ years of coding experience and 5+ years of experience in a management role - Ability to manage a team of 100+ coders, coordinate multiple projects simultaneously - Self-driven, possess excellent personal and interpersonal skills - Active listener with excellent communication skills - Proficiency in using MS Office applications - Six Sigma Green or Black belt certification is an added advantage - Flexibility to work from the office in the Mid shift (1 PM to 10 PM) as required by the business,