Operations Manager- Surgery & Multispecialty

Designation

Role Objective:

Essential Duties and Responsibilities:

Team Supervision: Manage and supervise Associate Operation Managers and a team of medical coders, providing guidance, support, and feedback to ensure accurate and efficient coding practices. Quality Control: Implement and maintain quality assurance processes to ensure coding accuracy and compliance with healthcare regulations and standards. Process Improvement: Identify opportunities for process improvements and implement strategies to enhance efficiency and reduce errors in coding operations. Client Communication: Maintain strong communication with clients, addressing their needs and resolving any issues related to coding services. Performance Evaluation: Regularly assessing the performance of coding staff, providing constructive feedback and identifying areas for professional development. Compliance Management: Ensure all coding activities comply with relevant laws, regulations, and ethical standards, minimizing risks associated with non-compliance. Strategic Planning: Participate in strategic planning to align coding operations with business goals and client expectations. Budget Oversight: Manage operational budgets, ensuring resources are allocated effectively and cost-saving measures are implemented. Technology Implementation: Utilize technology and software tools to enhance coding capabilities and streamline operations. Training Coordination: Develop and coordinate training programs to keep coding staff informed about updates in coding guidelines and industry practices Interview, hire, train, evaluate and develop subordinates when required. Skill Development: Identify the skills and competencies required for associate managers and provide training and development opportunities to enhance their capabilities. Goal Setting: Work with associate managers to set clear, achievable goals that align with the company's objectives, and provide guidance on how to reach them. Feedback and Evaluation: Offer regular, constructive feedback on performance, and conduct evaluations to help associate managers understand their strengths and areas for improvement. Coaching: Provide one-on-one coaching to address specific challenges or areas where associate managers need support.

Certification & Education: Any certification from AAPC or AHIMA and Any bachelor’s degree in education

Skill Set:

• Extensive domain expertise in comprehensive surgical procedures (beyond just Same-Day Surgery), multi-specialty denial management and Multispecialty E&M.
• 12+ years of Coding experience and 5+ years of experience in Management role
• Ability to manage a team of 100+ coders
• Ability to co-ordinate multiple projects and initiative simultaneously
• Self-driven, Excellent personal and interpersonal skills, active listener, and excellent communication skills
• Six Sigma Green or Black belt is an added advantage
• Proficiency in using MS office applications
• Flexible to work from office in Mid shift (1 PM to 10 PM) as required by the business.