Operations Manager

About Pinnacle Group

Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and contingent workforce programs. We support some of the most respected companies across a range of industries through unmatched execution, deep industry knowledge, and a relentless focus on results. Our culture is built on performance, accountability, and collaboration—empowering our teams to solve problems, drive outcomes, and deliver value every day.

Summary

Pinnacle Group is seeking an Operations Manager to oversee critical operational functions that support our staffing business. This role will be responsible for auditing processes, managing renewals, ensuring compliance, and driving efficiency across financial and workforce management activities. The ideal candidate is highly organized, detail-oriented, and confident working in fast-paced environments with multiple stakeholders. This role requires strong proficiency in Excel, excellent communication skills, and the ability to collaborate across recruiting, delivery, and corporate functions to achieve operational excellence and client success.

• Audit rates and financial transactions to ensure accuracy and compliance with client and company standards
• Perform and oversee quarterly renewals, including documentation management and stakeholder coordination
• Maintain detailed and organized operational records for reporting and compliance purposes
• Gather, analyze, and prepare data to support quarterly business review (QBR) scorecards for clients
• Build and manage PowerPoint presentations that showcase client performance metrics and operational outcomes for QBR meetings
• Utilize Excel and other business tools to analyze data, monitor trends, and prepare operational reports
• Partner with recruiters, account managers, and corporate teams to ensure seamless operational support
• Serve as a point of contact for operational escalations, resolving issues with efficiency and professionalism
• Identify opportunities for process improvements and lead initiatives to enhance accuracy, efficiency, and scalability
• Support compliance with company policies, client requirements, and regulatory standards
• Collaborate across departments to anticipate operational needs and proactively implement solutions

Requirements

• 3+ years of operations, compliance, or workforce management experience in staffing or related industries
• Strong proficiency in Excel (data analysis/reporting) and PowerPoint (client-facing presentations)
• Demonstrated ability to gather and synthesize data into meaningful QBR scorecards and reports
• Excellent communication and interpersonal skills, with the ability to build trust across internal teams and external stakeholders
• Strong attention to detail, organizational ability, and commitment to accuracy and integrity
• Experience auditing, managing renewals, or overseeing operational processes in a high-volume environment
• Proven track record of process improvement and cross-functional collaboration
• Ability to adapt to hybrid work schedules and thrive in fast-paced, team-oriented environments

Why Join Pinnacle Group?

At Pinnacle Group, you’ll join a high-performing team where operational excellence drives business success. We provide the resources, tools, and support for you to make a measurable impact every day, while also investing in your growth and development. If you’re ready to bring structure, efficiency, and leadership to our operations, Pinnacle is the place for you.