Operations Manager

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Experience:-

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About the Role

The Head of Operations will oversee the end-to-end execution of all operational functions across chapters, ensuring excellence in delivery, member experience, and compliance. This role requires strong leadership, process orientation, and a deep understanding of business networking dynamics. You will drive operational strategy, manage cross-functional teams, and support the scale and impact.

Responsibilities

• Strategic & Operational Leadership

• Develop and implement operational strategies to support organizational growth.
• Align operational goals with strategic business objectives.
• Drive process improvements and standard operating procedures (SOPs) across chapters.

• Chapter Operations & Support

• Oversee operations and support for all active chapters and new launches.
• Ensure seamless coordination of member onboarding, events, forums, and leadership transitions.
• Monitor chapter KPIs and support Chapter Directors and Chairs with data-driven insights.

• Team Management

• Lead and mentor a team of regional operations managers/coordinators.
• Ensure timely deliverables, feedback cycles, and ongoing development.

• Member & Stakeholder Experience

• Uphold high standards of member engagement and satisfaction.
• Collaborate with leadership, marketing, and training teams to curate powerful events, retreats, and interactions.

• Compliance & Reporting

• Ensure all chapters adhere to brand, operational, and ethical standards set by Corporate Connections Global.
• Maintain accurate operational documentation and reports for internal and global reviews.

Qualifications

• Bachelor’s degree in Business Administration / Operations / related field (MBA preferred)
• 7-8 years of experience in operations, preferably in service, networking, consulting, or membership-driven organizations
• Prior experience in managing large teams and multi-location operations
• Female candidates are preferred

Required Skills

• Strong leadership and team management skills
• Excellent organizational and planning ability
• Strategic thinking with a hands-on execution approach
• High emotional intelligence and stakeholder management
• Analytical mindset and familiarity with reporting tools
• Understanding of premium membership-based or networking businesses (preferred)

Apply Now!