Operations Manager

Job Summary:

We are seeking an experienced Operations Manager who possesses strong leadership skills, deep understanding of branding, digital marketing, and web development processes, and the ability to manage cross-functional teams effectively. This individual will be responsible for ensuring timely delivery of all projects, streamlining agency operations, enforcing discipline across departments, and driving result-oriented execution.

Key Responsibilities:

• Project Oversight & Delivery: Own the complete lifecycle of all branding, web, and digital marketing assignments — from planning to execution to final delivery.
• Team Leadership: Lead and manage cross-functional teams including design, development, content, SEO, paid media, and branding departments.
• Task Management: Create task structures, assign responsibilities, and enforce strict deadlines with daily and weekly tracking systems.
• Workflow Optimization: Standardize and streamline internal workflows and communication to maximize efficiency and accountability.
• Result Delivery: Ensure all projects meet client expectations in terms of quality, timeline, and campaign results.
• Review & Reporting: Monitor progress daily, conduct review meetings, and generate internal performance and delivery reports.
• Client Coordination: Collaborate with client servicing and project management teams to ensure clarity in requirements and flawless execution.
• SOPs & Documentation: Create and enforce standard operating procedures (SOPs) for each department and service vertical.
• Crisis Management: Identify bottlenecks or delays early and resolve them with urgency and authority.

Required Skills & Qualifications:

• Proven experience (1–2 years) as an Operations Manager or similar leadership role in a digital marketing agency.
• In-depth knowledge of branding, digital marketing, and web development processes.
• Excellent team management and task delegation skills.
• Exceptional time management, follow-up, and organizational abilities.
• Proficient in project management tools like Trello, ClickUp, Asana, or similar.
• Strong understanding of performance marketing, SEO, social media, UI/UX, and creative branding.
• Clear communicator with the ability to command respect and drive results under pressure.
• Ability to handle multiple projects and teams simultaneously with precision.
• Highly disciplined, deadline-focused, and performance-oriented mindset.

Preferred Qualities:

• A no-nonsense, high-accountability leader who enforces deadlines and standards.
• Strong analytical mindset with decision-making capabilities.
• Background in client communication and service delivery.
• Ability to inspire, lead, and align teams to meet collective goals.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift
• Fixed shift

Ability to commute/relocate:

• Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Operations management: 2 years (Required)

Work Location: In person