Operations Manager

Summary

We are looking for an organised and detail-oriented Operations Manager to oversee the end-to-end coordination of online notarisation appointments. This role is important in ensuring smooth operations, from lead management to document finalisation, whilst optimising resources such as notary availability and scheduling.

Experience

1. Legal education / background preferred
2. Tech skills preferred
3. Freshers welcome

Location:

Key Responsibilities

1. Lead Management:

   Identify and manage incoming leads through different channels including emails, WhatsApp, phone calls, website chat;

2. Scheduling and Slot Management:

   Coordinate appointment calendars, allocate time slots based on demand, and resolve scheduling conflicts to maximise utilisation whilst minimising client wait times;

3. Document Preparation and Review:

   Oversee the preparation, upload, and verification of documents for online notarisation;

4. Legal understanding

   : Have a basic legal understanding of the purpose and method of execution of different types of legal documents such as agreements, affidavits etc.;

5. Notary Coordination:

   Manage a team of remote notaries, including recruitment, onboarding, performance monitoring, and ensuring compliance with our policies;

6. Customer Support Coordination:

   Handle escalations and customer support related queries to enhance service quality.

7. Reporting:

   Regularly report to management with key metrics such as appointment volume, success rates, financial information etc.

8. Compliance:

   Ensure all operations adhere to legal standards, internal policies, data protection regulations and industry best practices for online notarisation.

9. Cross-team Collaboration:

   Work closely with our technology and marketing teams to manage operations effectively.

Key Skills

1. Proactive communication
2. Tech-savvy
3. Detail oriented
4. Time management
5. Legal understanding

Tools

1. Google apps (Gmail, Drive, Sheets etc.)
2. Slack
3. Microsoft Office