Operations Manager

About Medloop

Medloop is a CQC-regulated healthcare provider building innovative, technology-enabled solutions to improve access to care. We work with clinicians, pharmacies, PCNs, and healthcare providers across the UK to deliver high-quality, efficient, and patient-centred services.

Manager

Key Responsibilities

Clinician Management

• Create and manage clinician rotas to ensure adequate coverage across services.
• Drive clinician recruitment and lead onboarding processes for new hires.
• Handle clinician-related queries, including scheduling adjustments and invoicing matters.

Client Relations

• Serve as the primary point of contact for clients, ensuring excellent communication and service.
• Oversee appointment scheduling, ensuring smooth coordination between clinicians and clients.
• Respond promptly to client queries and service requests.

Shift & Operational Management

• Monitor daily operations to ensure shifts run smoothly and services are fully staffed.
• Manage ad-hoc capacity and resolve operational issues in real-time.
• Coordinate with internal teams to ensure service quality and continuity.

Invoicing & Financial Management

• Oversee contractor invoicing, ensuring accuracy and compliance.
• Process invoices in a timely manner and liaise with finance to resolve discrepancies.

Document & Data Management

• Maintain up-to-date records of clinicians, clients, and contracts.
• Track key documentation in spreadsheets and internal systems.
• Ensure compliance with data governance and record-keeping requirements.

Skills & Experience

• 3+ years of experience in a similar role
• Excellent communication skills, with the ability to build strong relationships with clinicians and clients.
• Experience with rota management, scheduling, or workforce planning (healthcare sector experience preferred).
• Comfortable working with spreadsheets and digital platforms to track data and manage workflows.
• Knowledge of invoicing and basic financial processes.
• Proactive problem solver, able to manage ad-hoc issues calmly and efficiently.