Medloop Ltd.

About Medloop Medloop is a CQC-regulated healthcare provider building innovative, technology-enabled solutions to improve access to care. We work with clinicians, pharmacies, PCNs, and healthcare providers across the UK to deliver high-quality, efficient, and patient-centred services. We are looking for a proactive and highly organised Manager to oversee clinician operations, client relations, and service delivery. This role is central to ensuring smooth day-to-day operations, excellent client experience, and strong clinician engagement. Key Responsibilities Clinician Management Create and manage clinician rotas to ensure adequate coverage across services. Drive clinician recruitment and lead onboarding processes for new hires. Handle clinician-related queries, including scheduling adjustments and invoicing matters. Client Relations Serve as the primary point of contact for clients, ensuring excellent communication and service. Oversee appointment scheduling, ensuring smooth coordination between clinicians and clients. Respond promptly to client queries and service requests. Shift & Operational Management Monitor daily operations to ensure shifts run smoothly and services are fully staffed. Manage ad-hoc capacity and resolve operational issues in real-time. Coordinate with internal teams to ensure service quality and continuity. Invoicing & Financial Management Oversee contractor invoicing, ensuring accuracy and compliance. Process invoices in a timely manner and liaise with finance to resolve discrepancies. Document & Data Management Maintain up-to-date records of clinicians, clients, and contracts. Track key documentation in spreadsheets and internal systems. Ensure compliance with data governance and record-keeping requirements. Skills & Experience 3+ years of experience in a similar role Excellent communication skills, with the ability to build strong relationships with clinicians and clients. Experience with rota management, scheduling, or workforce planning (healthcare sector experience preferred). Comfortable working with spreadsheets and digital platforms to track data and manage workflows. Knowledge of invoicing and basic financial processes. Proactive problem solver, able to manage ad-hoc issues calmly and efficiently.