Operations Manager

Job Description – B2C Operations Manager

Department: Operations
Location: Thane / Mumbai
Experience Required: 6+ Years
Role Level: Manager

Role Overview

We are looking for a highly driven B2C Operations Manager to lead and streamline day-to-day ecommerce operations. The role involves ensuring smooth order flow, coordinating with the warehouse, optimizing processes, and driving efficiency across the end-to-end B2C supply chain. The candidate must have strong operational understanding, hands-on warehouse coordination experience, and proficiency in Excel (VLOOKUP, Pivot Tables, MIS reporting).

Key Responsibilities

1. Order & Dispatch Management

• Oversee complete B2C order lifecycle from order receipt to dispatch.
• Ensure timely picking, packing, manifest creation, and daily order closure.
• Monitor dispatch SLAs and take corrective actions for delays.

2. Warehouse Coordination

• Act as the primary point of contact for warehouse teams for stock, inventory, and order execution.
• Coordinate inwarding, GRN, putaway, stock counts, and storage planning.
• Resolve daily operational issues and ensure warehouse productivity KPIs are met.

3. Inventory Management

• Track stock levels, replenishment requirements, and fast/slow-moving SKUs.
• Reduce stock discrepancies through frequent cycle counts and reconciliations.
• Coordinate RTV, damaged stock, and replacements.

4. Marketplace & Platform Operations

• Work closely with catalog, pricing, and customer service teams to ensure smooth go-live of products.
• Monitor platform order flow, cancellations, RTO%, and maintain healthy operational metrics.

5. Process Improvement & Ops Efficiency

• Identify bottlenecks and design SOPs to enhance speed and accuracy.
• Improve pick/pack efficiency and dispatch accuracy through data-driven analysis.
• Ensure 100% operational compliance across all ecommerce platforms.

6. Reporting & Data Analysis

• Prepare daily/weekly/monthly operational MIS (orders, SLAs, delays, inventory health).
• Use VLOOKUP, Pivot Tables, and Excel-based dashboards for decision making.
• Monitor courier performance and escalate service issues.

Required Skills & Competencies

Technical Skills

• Strong understanding of Ecommerce B2C operations.
• Expertise in warehouse coordination & ground-level operations.
• Proficient in Excel (VLOOKUP, Pivot, basic formulas).
• Knowledge of OMS/WMS systems preferred.
• Understanding of logistics, RTO, delivery SLAs, and dispatch processes.

Soft Skills

• Strong team management & stakeholder coordination.
• Analytical thinker with problem-solving ability.
• Ability to work in a fast-paced ecommerce environment.
• Detail-oriented with strong follow-up and execution skills.

Qualifications

• Graduate or Postgraduate in any field (Operations preferred).
• Minimum 6+ years of experience in ecommerce operations (B2C).

Prior experience in warehouse operations is mandatory

Job Type: Full-time

Pay: ₹60,000.00 - ₹75,000.00 per month

Application Question(s):

• How many years of experience do you have in managing B2C ecommerce operations?
• Have you handled warehouse coordination (inwarding, GRN, putaway, dispatch)?
• Are you proficient with VLOOKUP and Pivot Tables? (Yes/No)
• Your Age?
• Your Location?
• Current & Expected CTC?

Work Location: In person