Operations Manager

Position Summary

The Operations Manager at Hotel Mahis Gateway is responsible for overseeing daily hotel operations, ensuring seamless guest experiences, achieving departmental efficiency, improving service standards, and supporting the General Manager in overall property management. This role ensures that all departments work in sync to maintain high quality, profitability, and brand reputation.

Key Responsibilities1. Front Office & Guest Experience

• Supervise front office operations including check-in, check-out, reservations, and guest services.
• Ensure high levels of guest satisfaction and timely resolution of complaints.
• Monitor online reviews (OTA platforms, Google) and implement corrective action plans.
• Ensure front office staff follow SOPs, upsell effectively, and maintain accurate billing & cash handling.

2. Housekeeping Operations

• Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and maintenance standards.
• Oversee room readiness, allocation, and housekeeping schedules.
• Coordinate with pest control, laundry services, and deep-cleaning vendors.

3. Food & Beverage (Restaurant & Banquets)

• Supervise restaurant, room service, and banquet operations for quality and service consistency.
• Ensure menu engineering, cost controls, and inventory are properly managed.
• Support the Chef & F&B Manager in maintaining hygiene, service quality, and staffing levels.

4. Inventory, Cost Control & Procurement

• Monitor daily store operations, stock levels, and consumption patterns.
• Coordinate with the Store Manager to ensure timely indenting and purchase planning.
• Ensure strict control over liquor, food, and consumables through Petpooja inventory (if applicable).
• Review wastage, pilferage reports, and variance analysis.

5. Maintenance & Facility Management

• Ensure timely completion of maintenance tasks for rooms, equipment, and property infrastructure.
• Monitor AMC schedules for lifts, generators, AC systems, laundry equipment, and fire safety systems.
• Ensure safety compliance and preventive maintenance.

6. Staff Management & Training

• Oversee recruitment, onboarding, and deployment of operational staff.
• Conduct regular training for service standards, grooming, SOP compliance, upselling, and safety.
• Conduct team briefings, assign responsibilities, and manage staff rosters.
• Ensure a healthy work culture and discipline.

7. Brand Standards & SOP Implementation

• Implement and enforce hotel SOPs across all departments.
• Ensure consistency in service quality, grooming, communication, and guest interaction.
• Conduct regular audits: cleanliness, safety, inventory, and operational workflows.

8. Crisis & Risk Management

• Ensure fire safety, emergency procedures, and evacuation protocols are in place.
• Handle guest escalations, staff issues, and operational emergencies effectively.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Goldwins, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Operations management: 2 years (Preferred)

Work Location: In person