Front Office Receptionist

Job Title: Front Office Receptionist

Location: Mahis Gateway Hotel
Schedule: Night Shifts, Including Weekends and Holidays

About Mahis Gateway:

At Mahis Gateway, we pride ourselves on offering warm hospitality and exceptional guest experiences. As a modern and comfortable destination for travelers, we are looking for a friendly, professional, and service-oriented Front Office Receptionist to join our front desk team.

Job Summary:

As the first point of contact for all guests, the Front Office Receptionist plays a vital role in setting the tone for their stay. You’ll be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and ensuring smooth front desk operations with excellent customer service at all times.

Key Responsibilities:

• Greet guests warmly upon arrival and ensure a smooth check-in/check-out process
• Answer phone calls and respond to inquiries about room availability, pricing, and hotel services
• Manage reservations using hotel booking software (PMS system)
• Process payments, issue room keys, and maintain accurate guest records
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Handle guest complaints or concerns professionally and promptly
• Maintain a neat, organized, and welcoming reception area
• Provide local information and recommendations to enhance the guest experience
• Uphold hotel security procedures and confidentiality standards

Qualifications:

• High school diploma or equivalent; hospitality or customer service certification is a plus
• Previous experience in hotel front office or customer service preferred
• Familiarity with hotel management software is an advantage
• Excellent verbal and written communication skills
• Positive attitude, well-groomed appearance, and a welcoming personality
• Ability to work under pressure and multitask in a fast-paced environment
• Flexible with work hours, including evenings, weekends, and holidays

What We Offer:

• A professional and supportive work environment
• On-the-job training and career development opportunities
• Competitive salary
• Opportunity to be part of a growing hospitality brand

How to Apply:
Interested candidates should submit their resume along with a brief cover letter or introduction. We look forward to welcoming a new face to the Hotel Mahis Gateway family!

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Goldwins, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person