Operations manager

About Us:

Giftrix Technologies (Spendng) is a fast-growing fintech company revolutionizing rewards, loyalty, and expense management through brand vouchers and our co-branded prepaid Smart Card. We are building a fintech ecosystem with wallets, payment services, and future investment offerings.

We are looking for a dynamic Operations Manager to oversee our day-to-day operations, ensuring seamless communication with clients & vendors, managing the customer support team, and contributing to strategic planning.

Key Responsibilities:

• Day-to-Day Operations Management: Oversee and optimize business operations, ensuring smooth execution across all departments.
• Client & Vendor Coordination: Act as the primary point of contact for partners, ensuring strong relationships and smooth transactions.
• MIS & Reporting: Prepare and analyze Management Information System (MIS) reports, operational KPIs, and dashboards for data-driven decision-making.
• Customer Support Management: Lead and enhance the efficiency of the support team to ensure high customer satisfaction and quick issue resolution.
• Process Improvement: Identify bottlenecks, optimize workflows, and drive automation where possible to improve efficiency.
• Compliance & Risk Management: Ensure all operations comply with regulatory requirements and internal policies.
• Strategic Contribution: Work closely with leadership to develop and implement operational strategies that align with business goals.

Requirements:

• 4+ years of experience in operations management, preferably in fintech, payments, or loyalty programs.
• Strong understanding of client/vendor management, financial operations, and customer support processes.
• Proficiency in Excel, SQL, and CRM tools for reporting and analytics.
• Excellent communication and leadership skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Problem-solving mindset with a data-driven approach.

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Work Location: In person