Operations Manager

Location:

Department:

Reports To:

Role Overview

Head of Operations

Key Responsibilities

Facility & Operational Management

• Oversee daily operations across all sports courts and facilities.
• Ensure booking platform (slots, memberships, payments) runs smoothly with minimal downtime.
• Maintain facility standards – cleanliness, safety, equipment upkeep, and timely repairs.
• Coordinate with vendors for sports gear, utilities, and facility maintenance.

Customer Experience & Engagement

• Deliver excellent customer service across bookings, memberships, and events.
• Handle escalations and ensure quick resolution of customer complaints.
• Drive membership growth and retention through innovative engagement programs.
• Support sports leagues, tournaments, and community events hosted at District 9.

Business & Financial Accountability

• Own the P&L for the District 9 facility.
• Monitor revenues, expenses, and optimize profitability.
• Create and execute strategies to increase footfall, bookings, and memberships.
• Develop partnerships with corporates, schools, and local communities.

Team & People Leadership

• Manage ground staff, trainers, booking managers, and support teams.
• Train and develop team members to uphold service and operational standards.
• Build a motivated, high-performance culture.

Strategy & Growth

• Work closely with founders on expansion and new initiatives.
• Implement technology-driven improvements for booking, CRM, and customer engagement.
• Benchmark against leading sports facilities to maintain a competitive edge.

Key Requirements

• Education:

  Graduate in Sports Management, Business Administration, or related field (MBA preferred).

• Experience:

  6–10 years in sports/recreation/hospitality/fitness operations, with at least 3 years in a leadership role.
• Strong background in customer service and facility management.
• Excellent communication, organisational, and problem-solving skills.
• Financial acumen with experience managing budgets and P&L.
• Passion for sports and active lifestyle.

What We Offer

• Competitive salary & performance-based incentives.
• Growth opportunity in a fast-scaling sports & lifestyle brand.
• Dynamic, young, and sports-driven work culture.