Job Description – Head of Operations Location: District 9 Department: Operations Reports To: Founders / CEO Role Overview The Head of Operations will be responsible for managing and scaling District 9’s sports and recreational facilities. This role requires strong leadership in day-to-day facility operations, customer experience, staff management, and financial oversight. The candidate will ensure seamless booking operations, high service standards, and revenue growth while building District 9 as a preferred sports destination. Key Responsibilities Facility & Operational Management Oversee daily operations across all sports courts and facilities. Ensure booking platform (slots, memberships, payments) runs smoothly with minimal downtime. Maintain facility standards – cleanliness, safety, equipment upkeep, and timely repairs. Coordinate with vendors for sports gear, utilities, and facility maintenance. Customer Experience & Engagement Deliver excellent customer service across bookings, memberships, and events. Handle escalations and ensure quick resolution of customer complaints. Drive membership growth and retention through innovative engagement programs. Support sports leagues, tournaments, and community events hosted at District 9. Business & Financial Accountability Own the P&L for the District 9 facility. Monitor revenues, expenses, and optimize profitability. Create and execute strategies to increase footfall, bookings, and memberships. Develop partnerships with corporates, schools, and local communities. Team & People Leadership Manage ground staff, trainers, booking managers, and support teams. Train and develop team members to uphold service and operational standards. Build a motivated, high-performance culture. Strategy & Growth Work closely with founders on expansion and new initiatives. Implement technology-driven improvements for booking, CRM, and customer engagement. Benchmark against leading sports facilities to maintain a competitive edge. Key Requirements Education: Graduate in Sports Management, Business Administration, or related field (MBA preferred). Experience: 6–10 years in sports/recreation/hospitality/fitness operations, with at least 3 years in a leadership role. Strong background in customer service and facility management. Excellent communication, organisational, and problem-solving skills. Financial acumen with experience managing budgets and P&L. Passion for sports and active lifestyle. What We Offer Competitive salary & performance-based incentives. Growth opportunity in a fast-scaling sports & lifestyle brand. Dynamic, young, and sports-driven work culture.
Job Description – Head of Operations Location: District 9 Department: Operations Reports To: Founders / CEO Employment Type: Full-time Industry: Sports & Hospitality Role Overview We are looking for a dynamic Head of Operations with proven expertise in sports management and hospitality operations . The ideal candidate will be passionate about sports, recreation, and customer engagement, with the ability to scale District 9 into a leading sports and lifestyle destination. This role requires leadership in day-to-day facility management, guest experience, staff development, and business growth. Key Responsibilities Facility & Operations Lead daily operations across sports facilities, fitness zones, and recreational areas. Ensure smooth running of booking systems (slots, memberships, events, payments). Maintain high hospitality standards: cleanliness, safety, customer comfort, and equipment readiness. Liaise with vendors for sports gear, hospitality services, and facility upkeep. Guest Experience & Engagement Deliver hospitality-level guest service across all touchpoints. Resolve customer issues swiftly, ensuring a high Net Promoter Score (NPS). Build loyalty programs, membership drives, and engagement initiatives. Oversee sports leagues, tournaments, and community-focused events. Business & Financial Management Manage P&L , budgets, and operational efficiency. Develop strategies to increase bookings, memberships, and event participation. Forge partnerships with corporates, schools, hotels, and local communities. Team Leadership Lead a cross-functional team of trainers, front-office managers, event staff, and ground crew. Hire, train, and motivate teams in line with hospitality and sports service standards . Build a performance-driven, customer-first culture. Growth & Strategy Work closely with founders on expansion, new offerings, and brand positioning. Implement tech solutions for CRM, digital engagement, and customer experience. Benchmark with leading sports clubs and hospitality venues to stay competitive. Candidate Profile Education: Graduate / Postgraduate in Sports Management, Hospitality Management, or Business Administration (MBA preferred) . Experience: 6–10 years in sports facilities, recreation clubs, fitness centres, or hospitality operations , with at least 3 years in a leadership role. Strong expertise in customer service, facility operations, and team management . Financial acumen with a track record of managing budgets and profitability. Passion for sports, fitness, and creating outstanding guest experiences. What We Offer Competitive salary with performance-based incentives. Opportunity to grow with a fast-scaling sports & lifestyle brand . A dynamic, young, and sports-driven work culture.