Operations Manager

About the Company:

Channelling Bees is a fast-growing advertising company specializing in digital out-of-home (DOOH) media. With a network of strategically placed high-impact digital LED screens across Chennai, we enable businesses to amplify their brand visibility. Our operations are built on innovation, compliance, and service excellence.

Job Summary:

We are seeking a dynamic and experienced Head of Operations to take charge of all activities related to screen management — from installations and maintenance to permissions and compliance.

Key Responsibilities:

• Oversee the end-to-end operation of all digital LED screens.
• Collaborate closely with the Sales and Creative teams to ensure accurate and timely scheduling and deployment of advertising campaigns on screens.
• Coordinate with technical teams for uptime monitoring, troubleshooting, and service schedules, Ensure regular audits and physical inspections of screen locations.
• Coordinate with municipal authorities, local corporations, traffic police, and other government bodies for required permissions, renewals, and legal compliance.
• Develop and implement rapid response protocols for technical issues, breakdowns, and emergencies.
• Manage relationships with third-party vendors for screen installation, maintenance, and technical support.
• Develop and manage the annual operational budget, for current and upcoming screen installations tracking expenditures and identifying areas for cost optimization.
• Ensure operational excellence contributes to high client satisfaction by delivering reliable and impactful advertising solutions. Address any operational concerns or issues raised by clients promptly and effectively.
• Generate regular reports on operational performance, screen uptime, maintenance activities, and key performance indicators (KPIs).
• Analyze operational data to identify trends, potential issues, and opportunities for improvement.
• Set KPIs, conduct performance reviews, and provide training where required.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or a related field. MBA or relevant Master's degree is a plus.
• 5 years of relevant experience in operations, preferably in digital signage, outdoor advertising, or infrastructure.
• Excellent leadership, project management, and problem-solving skills.
• Proficient in using operations software/tools, spreadsheets content management systems, and networking.
• Ability to work in a fast-paced, field-driven environment.
• Knowledge of the Chennai market and local regulations is an advantage.
• Fluency in Tamil and English is preferred.

What We Offer:

• An exciting opportunity to lead operations for a growing and innovative media company.
•  A challenging and rewarding role with significant impact on the company's success.
• Competitive salary and benefits package.