Operations Manager

Role:

Location:

Experience Required:

Industry:

Key Roles & Responsibilities

Daily Operational Oversight

• Manage day-to-day EV rental operations including vehicle allocation, routing, and customer coordination.
• Ensure seamless vehicle dispatch, handovers, and returns across locations.

Fleet Coordination

• Work closely with the fleet management team to ensure vehicle availability and readiness.
• Monitor EV charging, battery health, and vehicle hygiene standards.
• Ensure timely servicing and reduce vehicle downtime.

Customer & Booking Management

• Oversee bookings (B2B or B2C), ensuring on-time vehicle deliveries and pickups.
• Handle escalations, delays, or complaints and ensure high customer satisfaction.
• Coordinate with customer support and tech teams for smooth user experience.

Team Supervision

• Supervise drivers, field executives, and ground staff.
• Conduct regular briefings, assign tasks, and monitor shift adherence and performance.
• Maintain proper shift rosters and operational discipline.

Vendor & Partner Coordination

• Liaise with third-party vendors for maintenance, charging stations, insurance, and logistics.
• Manage contracts and SLAs to ensure smooth vendor performance.

Data Reporting & MIS

• Maintain dashboards and daily MIS reports on fleet status, trip logs, utilization, breakdowns, and cost.
• Submit weekly/monthly reports to senior management with operational KPIs.

Cost & Efficiency Management

• Optimize route planning, vehicle utilization, and manpower deployment to reduce operational cost.
• Track and control expenses related to charging, servicing, and manpower.

Compliance & Documentation

• Ensure all vehicles are compliant with RTO, insurance, pollution, and safety norms.
• Maintain updated documentation for each vehicle, driver, and operational process.

Incident Management

• Handle road incidents, breakdowns, theft, or accidents promptly.
• Coordinate with local authorities, insurance agencies, and legal teams when required.

Process Improvement

• Identify inefficiencies in daily operations and propose improvements.
• Work on SOP creation and policy implementation to streamline operations.

• Strong operational management skills
• Proficiency in Excel, MIS reporting, fleet management software
• Understanding of EV ecosystem (charging infra, battery performance)
• Good communication and coordination skills
• Problem-solving mindset and ability to work under pressure