Operations Head / General Manager (Operations)

Head of Operations / General Manager Operations

Location:

Industry:

Experience:

Compensation:

About The Role

visionary and seasoned Operations Leader

Head of Operations / General Manager (Operations)

Luxury Jewellery Brand

end-to-end operational excellence

PL performance

organizational culture

Key Responsibilities

Operations PL Leadership

• Oversee all critical business functions, ensuring profitability , efficiency , and scale readiness .
• Drive cost control , optimize resource allocation, and enhance productivity across departments.
• Take full ownership of PL , operational metrics , and financial performance .
• Lead cross-functional collaboration to deliver on strategic business goals.
  

Strategic Growth Brand Expansion

• Build and execute robust growth strategies without compromising the brands luxury positioning .
• Identify new business opportunities , process automation, and margin enhancement initiatives.
• Foster innovation while balancing short-term execution with long-term brand vision.
  

People Culture Champion

• Cultivate a high-performance, value-driven culture rooted in employee happiness and purpose.
• Drive employee engagement , talent development , and leadership succession planning .
• Lead organizational change initiatives with empathy and clarity.
  

Customer Experience Brand Integrity

• Embed a customer-first philosophy in every touchpoint, especially in retail and after-sales.
• Ensure service excellence that reflects the luxury and trust associated with the brand.
• Monitor and continuously improve customer satisfaction metrics .
  

Governance, Compliance Ethical Leadership

• Uphold the highest standards of business ethics , transparency , and governance .
• Ensure adherence to legal , financial , and regulatory frameworks .
• Serve as a trusted advisor to stakeholders, board members, and external partners.
  

Candidate Profile Requirements

Experience Background

• 30+ years of progressive leadership experience in Operations, General Management, or Business Leadership .
• Strong preference for professionals from:
• Luxury Retail , Jewellery , Lifestyle , or Hospitality sectors
• Or Finance/CA background with strong operational and commercial acumen
  

Skills Attributes

• Proven experience in leading cross-functional teams , driving operational excellence , and delivering profitability .
• Strategic thinker with the ability to operate at both macro and micro levels.
• Strong analytical and execution capabilities .
• Demonstrated success in building and sustaining a values-driven organizational culture .
• Excellent communication , stakeholder engagement , and decision-making skills .