Operations Head / General Manager (Operations)

Head of Operations / General Manager Operations

Location:

About the Role

visionary and seasoned Operations Leader

end-to-end operational excellence

You will lead a diverse team across multiple functions including operations, retail, marketing, HR, finance, sales, quality, and customer service ensuring consistent service excellence, profitability, and long-term sustainability.

Key Responsibilities

Operations & P&L Leadership

• profitability

• cost control

• P&L

• cross-functional collaboration

Strategic Growth & Brand Expansion

• growth strategies

• new business opportunities

• Foster innovation while balancing short-term execution with long-term brand vision.

People & Culture Champion

• high-performance, value-driven culture

• engagement

• Lead organizational change initiatives with empathy and clarity.

Customer Experience & Brand Integrity

• customer-first philosophy

• luxury and trust

• customer satisfaction metrics

Governance, Compliance & Ethical Leadership

• business ethics

• legal

• trusted advisor

Candidate Profile & Requirements

Experience & Background

• 30+ years

• Strong preference for professionals from:

  • Luxury Retail

  • Finance/CA

Skills & Attributes

• leading cross-functional teams

• Strategic thinker

• analytical and execution capabilities

• values-driven organizational culture

• communication