Operations Executive in Delhi

• Lead Lifecycle Management – Oversee the complete journey of leads, from acquisition to conversion, ensuring accuracy, timely follow-ups, and zero leakages.
• CRM & HubSpot Ownership – Maintain, optimize, and audit CRM workflows; monitor pipelines; ensure data hygiene and system efficiency.
• Operational Audits – Conduct regular checks on lead records, workflows, and dashboards to spot gaps, improve compliance, and maintain reporting integrity.
• Outbound & Cold Lead Engagement – Support demand creation by reaching out to cold or dormant leads and reactivating interest through structured workflows.
• Communication Strategy Support – Collaborate with sales and marketing to design, test, and refine lead communications across touchpoints.
• Cross-Functional Collaboration – Partner with sales, marketing, and product teams to streamline processes, align goals, and improve lead handling.
• Demand-Side Reporting – Build trackers, schedules, and operational frameworks for daily, weekly, and monthly reviews.
• Insight-Driven Improvements – Use analytics and performance dashboards to identify trends, optimize workflows, and recommend process innovations.
• Point of Contact for Ops Queries – Resolve lead-related issues, data gaps, and escalations quickly and effectively.
• Stakeholder Communication – Share timely updates, process changes, and performance reports with internal stakeholders.
  

Requirements

• Excellent communication and collaboration skills; able to influence across teams.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Strong analytical and problem-solving skills with a data-driven approach.
• Hands-on experience with HubSpot (or similar CRMs); proficiency in Google Suite.
• Prior experience in operations, sales ops, or CRM management is a plus.