Operations Executive

Job Description

The Operations & HR Executive is responsible for optimizing company workflows, coordinating between departments, managing operational tasks, and executing core HR duties. This role ensures efficient daily operations, smooth project delivery, and a positive employee experience in a fast-paced digital marketing environment.

Key Responsibilities

• Oversee day-to-day digital marketing operations, manage workflows, and coordinate with internal teams for project fulfillment.
• Implement and manage key marketing technologies (e.g., CRM, automation tools), and ensure campaign processes run smoothly.
• Handle lead management, client service communications, and report on operational KPIs.
• Manage HR administration including maintaining staff records, managing payrolls, leave, and HRIS (HR information systems).
• Ensure compliance with labor laws, contractual documentation, and company policies.
• Support recruitment by preparing job postings, screening candidates, and assisting in interviews.
• Coordinate onboarding and offboarding processes, employee engagement, and internal communication.
• Act as a point of contact for employee queries, grievance redressal, and fostering a healthy workplace environment.
• Prepare and analyze operation and HR reports, and implement process improvements where needed.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, HR, or related field.
• 1-3 years of experience in operations, HR, or digital marketing environments.
• Excellent verbal and written communication and problem-solving skills.
• Ability to multitask, use operations/CRM/HRIS tools, and prioritize tasks independently.
• Knowledge of digital marketing platforms, campaign management, or HR best practices is a plus.
• Strong interpersonal skills and a customer/client-oriented mindset.

What This Role Offers

• Opportunity to impact both operational excellence and employee satisfaction.
• Collaborative work culture with growth and learning potential.
• Competitive salary and performance-based incentives.

This role is essential for digital marketing agencies seeking smooth delivery of projects while upholding organizational culture, compliance, and HR standards

Job Type: Full-time

Pay: ₹11,458.52 - ₹31,075.76 per month

Work Location: In person