Operations Executive

Job Description

Role - Operations Executive Location - Jaipur Salary Package - 3 to 4 LPA About Us: At Crack-ED, we are on a mission to empower young professionals through our industry-ready Post Graduate Programs (PGPs). We believe a smooth and supportive journey leads to long-term success and that journey starts with our Operations team. Role Overview: We are looking for a detail-oriented and proactive Operations Executive to ensure a seamless experience for our PGP candidates from onboarding to batch completion. You will play a critical role in making sure processes run smoothly, loans are processed timely, and candidates feel supported throughout their learning journey. Key Responsibilities: Seamless Onboarding: Facilitate a smooth onboarding experience for all selected candidates of our PGP programs. Coordinate documentation, orientation, and communication to ensure a positive first impression. Batch Management: Oversee batch-wise scheduling, student lists, attendance tracking, and coordination with the academic team to ensure classes run efficiently. Manage communication related to schedule updates, session links, and program milestones. Operational Support: Support end-to-end execution of operational tasks such as certificate generation, feedback collection, issue resolution, and escalation management. Process Improvement: Identify gaps in operational workflows and suggest improvements to enhance efficiency and student experience. Data Management & Reporting: Maintain accurate records of candidate status, loan processing, and batch data. Share timely reports with stakeholders for transparency and planning. Email Writing: Be proficient in writing professional emails, ensuring timely and accurate updates about trainings are shared with our corporate partners and all other relevant stakeholders.