Operation Manager

Job Summary:The Operations Manager will oversee day-to-day business operations, ensuring smooth coordination between the front office, sales, and other departments. The role requires a strong focus on customer service, sales growth, team management, and operational efficiency. The ideal candidate will have prior experience in front office management and sales, with excellent leadership and communication skills. Key Responsibilities:Operational Management: Supervise daily operations of the front office and sales departments. Implement and monitor standard operating procedures (SOPs) to improve efficiency. Ensure compliance with company policies and service quality standards. Front Office Management: Oversee front desk staff, guest relations, and client inquiries. Ensure smooth check-in/check-out processes and excellent customer service. Handle escalated customer complaints or concerns. Sales & Business Development: Work closely with the sales team to achieve revenue targets. Identify new business opportunities, partnerships, and client accounts. Monitor sales performance, prepare reports, and recommend strategies for growth. Team Leadership & Training: Lead, mentor, and motivate staff across operations, front office, and sales. Conduct regular training sessions to enhance customer service and sales techniques. Evaluate employee performance and provide feedback. Financial & Reporting: Assist in budgeting, forecasting, and cost control. Prepare regular operational and sales performance reports for management. Customer Focus: Maintain high standards of service delivery to ensure client satisfaction. Build long-term relationships with customers and corporate clients. Qualifications & Skills:Bachelor’s degree in Business Administration, Hospitality, or related field (MBA preferred). 5+ years of experience in operations, front office, or sales (hospitality, service, or retail industry preferred). Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal abilities. Proven ability to drive sales and manage operational efficiency. Proficiency in MS Office and relevant CRM/ERP software. Key Competencies:Customer-oriented mindset Team leadership and people management Sales-driven with negotiation skills Analytical thinking and decision-making Time management and multitasking