ABOUT - Jain Adishwar Hosiery Works LLP is a leading garment trading and sourcing company based in Ranchi, Jharkhand. We offer a wide range of quality readymade garments across Jharkhand, Bihar, West Bengal, and Odisha. Known for reliability and customer focus, our vision is to be the most trusted name in the industry through innovation, quality, and excellent service. Job Overview: We are looking for a highly motivated and results-driven Customer Relationship Manager to join our team. The ideal candidate will be responsible for managing and maintaining customer relationships through effective CRM strategies and techniques to enhance customer satisfaction, retention, and loyalty. This role will involve interacting with both existing and potential customers and tracking customer feedback to provide personalized and seamless customer experiences Key Responsibilities: CRM Management: Maintain and update customer databases. Monitor customer interactions and ensure accurate data entry. Track and analyze customer behaviour to understand their needs and preferences. Customer Relationship Building: Build and maintain strong, long-term relationships with customers to ensure satisfaction and loyalty. Regularly communicate with customers through various channels (email, calls, surveys, etc.). Address customer inquiries, issues, and complaints promptly and professionally. Sales Support: Support the sales team in lead generation, customer follow-ups, and tracking progress through the CRM system. Assist in identifying potential opportunities for upselling and cross-selling to existing customers. Collaboration & Communication: Work closely with the sales, marketing, and customer service teams to align CRM strategies with business objectives. Provide feedback to the relevant departments on customer needs and preferences for better service delivery. Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. Proven experience (1-3 years) in customer service, or sales support. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Analytical mindset with the ability to interpret data and make data-driven decisions. Strong attention to detail and organizational skills. Preferred Skills: Experience in B2B or B2C CRM management. Knowledge of customer segmentation and targeting strategies. Ability to manage multiple tasks simultaneously and prioritize effectively. ** Immediate Joiner ** Ranchi based On-site Job ** Only Females

Job Overview: The Operations Manager will be responsible for overseeing and optimizing all aspects of the wholesale operations, ensuring efficient workflows, cost-effective processes, and high standards of customer service. This includes managing inventory, supply chain processes, logistics, order fulfillment, and ensuring the overall performance of the operations team. The Operations Manager will collaborate with other departments to ensure seamless operations and drive continuous improvement within the organization. Key Responsibilities: Oversee the day-to-day operations of the wholesale business, ensuring all processes run smoothly and efficiently. Develop and implement operational strategies to improve productivity, reduce costs, and meet customer expectations. Monitor key performance indicators (KPIs) and report on the effectiveness of operations to senior management. Ensure the timely and accurate fulfillment of customer orders, maintaining high standards of quality and service. Lead, coach, and develop the operations team, ensuring that staff are well-trained and meet performance targets. Ensure compliance with all safety, regulatory, and industry standards in warehouse and operational activities. Coordinate with other departments (e.g., Sales, Marketing, Finance) to streamline processes and meet company goals. Develop and manage budgets for operations, ensuring that financial goals are met. Oversee inventory management, including stock levels, replenishment, and warehouse organization. Identify and resolve operational issues and bottlenecks to improve efficiency. Implement and maintain technology solutions to track and manage operational processes. Continuously assess and improve business processes, suggesting innovations or improvements where necessary. Handle customer complaints and resolve any operational-related issues that may arise, ensuring customer satisfaction. Ensure that all operational documentation is accurate, up-to-date, and compliant with company policies. Conduct regular audits and reviews of processes and practices to ensure operational efficiency and cost-effectiveness. Liaise with suppliers and vendors to negotiate pricing, resolve issues, and maintain strong relationships. Prepare and present reports on operations performance, inventory levels, and operational improvements. Qualifications: Proven experience (3+ years) in operations management, preferably in wholesale, distribution, or a related industry. Strong understanding of supply chain management, inventory control, and logistics. Demonstrated leadership skills, with the ability to manage and motivate a team. Excellent problem-solving abilities and a proactive approach to resolving issues. Strong analytical skills and experience with performance metrics and KPIs. Knowledge of warehouse management systems (WMS), enterprise resource planning (ERP) software, and inventory management tools. Exceptional organizational and time-management skills, with the ability to prioritize and handle multiple tasks simultaneously. Strong communication skills, both written and verbal. Ability to work collaboratively across departments to achieve company objectives. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). improvement. Familiarity with logistics and transportation management.