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Axis Bank
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Operation CPC Customer Service Professional

Operation CPC Customer Service Professional

Axis Bank

5 - 8 years

7 - 10 Lacs

mumbai

Posted:5 hours ago| Platform:

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Skills Required

bpo cro customer relationship customer service customer care retail sales banking operations customer retention sales customer support marketing voice process sales executive activities customer handling communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

The CPC Customer Service role is responsible for servicing customer queries and requests post disbursal of loans via addressing queries, assisting in resolution of complaints and managing the service requests raised They are also responsible for handling of escalations They are responsible for addressing all customer service requests and closure in timely manner

Ensure servicing customer queries and requests post disbursement of loans, esp to walk - in customers at RAC Service Desks
Ensure Service Request Management
Handle customer complaints and escalations and ensure adherence to TAT and QoC
Ensure Cross Sell Service to Sales

Qualifications

Graduate / Post graduate in Management

Role Proficiencies

Ability to ensure delightful customer experience
Ability to close service requests within TAT and as per QoC
Handling of escalations in professional and timely manner

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Axis Bank

Banking

Mumbai

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Operation CPC Customer Service Professional