Customer Support Associate

Function: Client Servicing
Job Role: Customer Support AssociateJob Type: Intern or Contract to HireLocation: Bellandur, Bangalore About the Role : We are looking for dynamic, motivated Client Servicing & Operations talent to join our team. This is a great opportunity for a self-starter who excels in a fast-paced, results-oriented environment and is excited to be part of building a high growth company bringing innovative products to the market. Role Expectations : Client ServicingKRA : Client Retention & Satisfaction - Be accountable for successful kristalball deployment, training, onboarding and maintenance requirements. - Provide excellent customer service including administrative support and smooth communications for existing customers. Ensure prompt resolution of any issues. Maintain proactive feedback loops. - Track & communicate improvements in client metrics and prepare monthly, quarterly and annual insights for client consultations. - Draw patterns from client usage/data to aid future product development and AI journey. - Conduct UATs of the product before it goes to clients. Work with the technology team on QA & product enhancements. - Drive usage of relevant product features for stakeholders within the client group. Research & InnovationKRA : Innovative, Implementable Ideas on product or market success - Contribute to new innovation via. research & recommendations on trends impacting our customers across business & technology. - Connect the dots between evolving customer needs & our product journey. Have valuable input into product development. - Be Innovative and contribute to a culture of Innovation at kristalball. Customer GrowthKRA : Customer acquisition or retention, Unique & Creative Communication that builds greater relevance for kristalball within the hospitality and tech ecosystem - Develop creative, effective marketing collaterals & channels. These can be for client acquisitions, retention or awareness building programs for the ecosystem. These may include presentations, data analytics, videos, website & social media updates & other. - Keep product user manuals up to date and evolve better, creative ways for enhancing customer onboarding & training.- Develop opportunities for marketing activities. - Create customer delight in interactions - verbal, written.- Effectively plan, execute & communicate on sales & customer retention deliverables. Develop structured processes for identifying, acquiring and retaining target customers & optimize resources.