Customer Support Associate

Job Title: Customer Support Associate ( Premium Process)

Job Type- Work from Office

Location-Lucknow

Employment Type: Full-Time

Shift: Rotational (24x7)

Salary: 18,000 to 25,000 per month

Eligibility Criteria:

~ Graduate in any discipline from a recognized institution

~ Minimum 1 year of experience in a premium chat support process

~ Proficient in written and spoken English

~ Must successfully clear the Versant Level 6 Assessment (Language and

Communication Test)

~ Strong typing skills (minimum 25 WPM with high accuracy)

~ Familiarity with CRM tools and chat support platforms

~ Ability to work effectively under pressure in a fast-paced, customer-centric environment

Key Responsibilities:

• Provide prompt and efficient real-time chat support to customers, assisting with:

• Order status and tracking

• Delivery issues

• Cancellations and refunds

• General inquiries and account-related concerns

• Collaborate with delivery partners, restaurants, and store teams to ensure timely

resolution of issues

• Demonstrate empathy, professionalism, and a solution-oriented approach in every

interaction

• Maintain high levels of customer satisfaction and build trust through effective

communication

• Adhere to internal quality standards, response time metrics, and performance

KPIs

• Keep detailed and accurate records of customer interactions in the CRM system

• Stay updated with product knowledge, company policies, and service updates

• If you're ready to join a dynamic team and grow your career, apply now!

• DM me on whatsApp:

• Drop your resume at 8810767086 (HR Shereen)