Operation Associate

Job Title: Operations Associate

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Company Description

XLNC Exotic Inc is a multifaceted company that offers premium experiences across real estate, hospitality, legal compliance, and mobility services. Based in San Diego, we specialize in real estate renovation and flipping, transforming distressed properties into upgraded homes. We manage 16–17 short-term rental properties listed on platforms like Airbnb and Vrbo, handling operations from guest experience to pricing. Our in-house legal team ensures property legal compliance, managing contracts, documentation, and permits. Additionally, XLNC Cars provides well-maintained vehicles for rental services in San Diego.

Role Description

This is a full-time, on-site role for an Operations Associate based in Jalandhar. The Operations Associate will oversee daily operational tasks, facilitate communication across teams, and ensure efficient workflows. Responsibilities include managing processes, supporting customer needs, resolving operational challenges, and collaborating with team members to maintain high-quality service standards.

Key Responsibilities

Guest Coordination

• Respond to guest messages, inquiries, and booking requests across all platforms.
• Assist guests during check-in/check-out.
• Provide quick solutions to guest issues (WiFi, lock codes, property details, etc.).

Reservations & Listing Management

• Manage bookings across Airbnb, Booking.com, Agoda, and Vrbo.
• Update calendars, pricing, promotions, and availability.
• Monitor guest reviews and prepare response drafts.

Daily Property Operations

• Coordinate with housekeeping for cleaning schedules.
• Track maintenance tasks and follow up with vendors for timely completion.
• Maintain property checklists and condition reports.

Reporting & Documentation

• Prepare daily occupancy reports and revenue snapshots.
• Maintain records of expenses, invoices, cleaning logs, and issues reported.
• Update operational data in Excel/Google Sheets.

Skills Required

• Excellent English communication skills (written & verbal).
• Knowledge of Airbnb or hotel/guest service operations (preferred but not mandatory).
• Strong multitasking ability and attention to detail.
• Basic Excel/Google Sheets knowledge.

What We Offer

• Competitive salary
• Training on Airbnb/Booking.com operations
• Growth opportunities in property management
• Friendly and supportive work environment

Qualifications

• Strong operational and analytical skills, with the ability to streamline processes and solve problems effectively
• Excellent interpersonal and communication skills to collaborate with team members and support client interactions
• Experience in customer service and a dedication to delivering exceptional client satisfaction
• Attention to detail, time management skills, and a proactive approach to managing tasks
• Bachelor’s degree or equivalent experience is preferred
• Previous experience in operations within sectors such as real estate, hospitality, or mobility services is a plus